Call Centre Representative

Weploy; Auckland; Hybrid; NZD 30,000 - 60,000; Full time

Job summary

A leading retail company in Auckland is seeking a Customer Care Consultant to engage with customers in a vibrant environment. Responsibilities include handling inquiries, providing exceptional customer service, and assisting in product selection. Ideal candidates are enthusiastic with strong communication skills and availability on weekends. Join us to start your exciting journey in retail!

Benefits

Staff discounts up to 50%

Comprehensive training and support

Qualifications

• Strong verbal, listening, and written communication skills.
• Experience in customer service roles.
• Availability to work weekends.

Responsibilities

• Engage with customers via inbound calls and inquiries.
• Assist customers in finding products and managing orders.
• Provide exceptional customer support in a fast-paced environment.

Skills

Communication skills

Customer service experience

Enthusiastic personality

Job description

Overview

Onsite in vibrant Auckland office with opportunity for hybrid after 6 months.

Huge staff discounts across SRG retail brands (Rebel Sports, MacPac, Super Cheap Auto, BCF) - up to 50% on certain brands.

Top-notch training & support: We set you up for success with comprehensive training and ongoing support. You’ll have all the tools and resources you need to shine in your role.

Your Next Role with Super Retail Group

We\'ve partnered with Super Retail Group over the last 4 years, providing quality Customer Care Consultants, that are dedicated in going the extra mile for customers across many Super Retail Group brands.

Super Retail Group (SRG) is one of Australia and New Zealand’s largest retailers; proud owners of four iconic brands: Supercheap Auto, Rebel Sports, BCF, and Macpac - all leading the way in the auto, sports, and outdoor leisure markets.

Whether you’re helping a customer find the perfect outdoor gear at Macpac, guiding them to their next fishing adventure at BCF, assisting in getting them sports ready at Rebel or updating them on their exciting delivery from Supercheap Auto, you’ll be inspiring customer’s to pursue what they love.

Rotating Roster: Monday to Sunday, 10 am to 9 pm. Rosters provided in advance so you can balance work with everything else you love doing!

Be a customer champion: Engage with our customers by handling inbound calls and answering their inquiries. Whether it\'s helping someone find the perfect gear or assisting with their latest order, you’ll be the hero they need.

What You Need

We’re on the hunt for enthusiastic individuals ready to jump into a fast-paced, fun, and supportive environment at Super Retail Group! Here’s what we’re looking for:

• Passionate go-getters: Are you driven by a passion to connect with customers and make a real difference? We want you on our team!
• Communication superstars: You’ve got the gift of gab, but you’re also a great listener and can convey your thoughts clearly in writing. Strong verbal, listening, and written communication skills are a must.
• Customer service champs: Whether you’ve been serving customers in a call centre, restaurant, or any other industry, you know how to deliver exceptional customer service. Your experience will be a big plus!
• Weekend availability: You will get some mid week shifts but an absolute must is to be available on Saturdays and Sundays!

What Next?

If this sounds like you, then don’t wait - apply today and start your exciting journey with Super Retail Group!