Business Support Asset Management Coordinator

Hamilton City Council; Hamilton; Hybrid; NZD 74,000; Full time

Job summary

A local government organization in Hamilton is seeking a Business Support Asset Management Coordinator to enhance asset management systems and processes. The role focuses on effective communication and collaboration within the Parks and Recreation unit. Ideal candidates will possess advanced Microsoft Office skills and a strong understanding of asset management concepts. Competitive salary of circa $74,000 with flexible working options and extensive benefits.

Benefits

Flexible working policy

Professional development opportunities

Wellbeing days

Free health insurance

Discounted local business purchases

Qualifications

• Proven experience using asset management systems is essential.
• Ability to resolve customer-facing requests efficiently.
• Self-motivated with excellent time management skills.

Responsibilities

• Be the first point of contact for system queries and issues.
• Triage and escalate workflow problems.
• Deliver SME training and support to staff.

Skills

Strong understanding of asset management concepts

Advanced Microsoft Office skills

Familiarity with GIS mapping

Excellent verbal and written communication skills

Collaborative team player

Job description

Overview

This role sits in the Council’s Customer and Community Group, which provides facilities and services to help create a safe, vibrant and inclusive city, comprising community facilities, parks and recreation, customer services, city safety, and resilience and regulatory services. We are looking for a Business Support Asset Management Coordinator to join our Parks and Recreation Unit within our Customer and Community Group. We are focused on making Hamilton a more attractive and livable city, and this role will be responsible for leadership and continuous improvement.

Job Description

We’re looking for a proactive Business Support Coordinator to support our asset management systems and processes within the Parks and Recreation team. You’ll bring strong coordination and administrative skills, proven experience using asset management systems, and confidence in training others and improving processes. The ideal applicant will demonstrate effective communication, work well with others, engage effectively with stakeholders, and help build a collaborative, high‑performing team environment.

Key Responsibilities

• Be the first point of contact for system queries and issues.
• Triage and escalate workflow problems.
• Create work orders and support system improvements.
• Communicate updates to stakeholders and lead customer relationship meetings.
• Deliver SME training and support to staff with system use.
• Collate data to build schedules and support reporting.
• Prepare reports and recommendations for managers.
• Keep process documentation up to date in Process Manager.

Qualifications

• Strong understanding of asset management concepts, systems (ideally IPS), and processes.
• Advanced Microsoft Office skills (Word, Excel, Outlook, Teams).
• Familiarity with GIS mapping, especially in parks and open spaces.
• Geographic knowledge of Hamilton (preferred).
• Ability to resolve customer-facing requests and issues efficiently.
• Excellent verbal and written communication skills for engaging with colleagues, clients, and the public.
• Proven leadership with the ability to articulate vision and guide others through change.
• Collaborative team player with strong interpersonal skills.
• Self-motivated with excellent time management and workload prioritisation.
• A growth mindset with self-awareness and commitment to personal and team development.

Salary and Benefits

Circa $74,000 dependent on skills and experience.

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery cover and discounted membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and more.

How to Apply

View the Position Description. Click apply. Complete your application. If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF. Alternatively, you can use the "Write a message to the Hiring Team" text box.

Applications close on the: 08/10/2025

Note: We will be shortlisting as we receive applications.

Equity and inclusion - The Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi and to creating a welcoming environment where everyone feels valued and belongs.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checks may be required where relevant. If you have accessibility needs during the process, please let us know in advance so these can be met.

As a council, we value inclusiveness and the unique perspectives, experiences, and talents that everyone brings. This role is being sourced directly. If Hamilton City Council requires recruitment agency support, we will engage from our panel of selected agencies. The Council will not pay commissions or fees for unsolicited contact.