Business Services Support (Level 2)

Habit Health; Christchurch; On-site; NZD 50,000 - 70,000; Full time

Job summary

A nationwide healthcare provider is seeking a Business Services Support professional in Christchurch, New Zealand. This full-time role involves providing front-line IT support and excellent customer service. The ideal candidate will have relevant ICT qualifications and experience in desktop support. The company offers a supportive culture, professional development, and a commitment to work/life balance.

Benefits

Annual budget for professional development

Work/life balance flexibility

Clear career progression opportunities

Regular team events

Well-being initiatives

Qualifications

• 1-2 years experience in desktop support or IT maintenance.
• Approachable and friendly demeanor.
• Sound organizational skills.

Responsibilities

• Provide level 2 IT support including ticket management.
• Compile reports to analyze service requests.
• Conduct data analysis.

Skills

Customer service skills

Troubleshooting

Time management

Data analysis

Good communicator

Education

Relevant tertiary ICT qualifications

Job description

Pacific Health Group is a nationwide healthcare provider, specialising in the rehabilitation space. We enable people to live their best lives and empower our teams to realise their full potential.

Our Manchester Street, Christchurch branch is seeking a switched on and helpful Business Services Support professional to provide front-line IT support and excellent customer service. You will be Habit Health’s go-to person for troubleshooting, resolving IT issues as they arise, and managing user/service requests.

We are looking for an experienced help desk professional who desires growth and development opportunities.

Main Responsibilities

• Provide level 2 IT support: P1 and P2 ticket management, 3rd party escalations, grey area diagnosis, in-depth documentation development
• Compile reports to support analysis of service requests
• Data analysis

The Benefits Of Working With Us

• Annual budget set aside for professional development/study
• Flexibility and priority placed on work/life balance to suit your needs
• Permanent full-time role with clear career progression
• Great team culture with regular social events, weekly treats, award schemes
• Well-being initiatives: annual eye exam, flu vaccination, access to EAP services

The Ideal Candidate

• Relevant tertiary ICT qualifications
• Minimum of 1‑2 years’ experience in desktop support, IT maintenance, etc.
• Approachable and friendly
• Good communicator with exceptional people skills
• Sound time management and organisational skills

If you believe you fall within the skills and experience required for this role and want to expand your skillset with an organisation that cares, click APPLY, which will take you through to our Careers website and will activate this link.

Please refer to job no 2198 in your cover letter when applying for this role.

If you have any questions, email [e-mail]

Pacific Health Group is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.