Business Process Analyst

New Zealand Government; Wellington; On-site; NZD 97,000 - 113,000; Full time

Benefits offered by this job

Life cover

Critical illness protection

Discounted insurances

Free will services

Defence community savings schemes

Job summary

New Zealand Defence Force (NZDF) is seeking a professional Business Analyst to drive process improvements and solution delivery within the DEMO function. You will collaborate across projects to streamline logistics and asset management as NZDF moves to a unified approach.

You will facilitate workshops, document new processes, and provide guidance on best practices, working in a supportive team environment with opportunities for professional development.

Qualifications

• Experience in analysing business processes and translating into actionable requirements.
• Strong communication skills and ability to engage diverse stakeholders.
• Knowledge of logistics, asset management or change management is valued.

Responsibilities

• Collaboratively transform business processes, systems and organisational solutions.
• Provide clear guidance aligning processes with outputs for DEMO/NZDF.
• Facilitate workshops to identify requirements and priorities with stakeholders.
• Document new processes for rollout and implementation across NZDF.

Skills

Business analysis

Stakeholder engagement

Process improvement

Workshop facilitation

Change management

Requirements gathering

MS Visio

Tools

MS Visio

Job description

Mo te tunga | About the roleYou will be providing business analysis and solution delivery as part the support function for Defence Equipment Management Organisation (DEMO) with the New Zealand Defence Force (NZDF). As a Business Analyst, you will work across multiple projects to improve logistics and asset management processes as NZDF moves from a three Services model of equipment management to a single way of doing things.Duties for this role will include:Collaboratively transforming business processes, system and other organisational solutions.Providing clear advice and guidance on aligning processes and procedures with DEMO and NZDF outputs.Facilitating workshops with diverse stakeholders to identify requirements and priorities.Documenting new processes for use by NZDF and assisting with the rollout and implementation.Assisting the wider team as needed.Embracing and promoting best practice standards and continually improving the BA practice.We are a great bunch of people who manage equipment that is critical to New Zealand's defence. We are committed to building a DEMO culture where we strive to be better every day, inspire others to succeed and are proud of the work we do for New Zealand. Our Recognition and Rewards programme creates an environment where employees feel valued, appreciated and inspired to do their best. We have a leadership team committed to the development of our people and you will find that learning opportunities abound at DEMO. Combined with a calendar of cultural events, DEMO offers a great work environment where you can realise your full potential.The salary range for this role is $97,344 - $112,555, inclusive of a 4% superannuation contribution. Starting salaries reflect skills and experience relevant to the role, with offers generally made between $97,344 and $107,485.Applications will be reviewed upon receipt. It is advised to apply early to avoid disappointment, as this role may close ahead of time due to a high volume of applicants.Nga pukenga me nga wheako | Skills and ExperienceYou're a confident and experienced Business Analyst who thrives in complex environments and enjoys working with a diverse range of stakeholders. You will have experience in business process analysis, with a strong attention to detail and excellence planning skills to prioritise work and effectively. You will bring strong analytical thinking, excellent communication skills, and the ability to translate business needs into practical, sustainable process improvements.You'll be comfortable working independently while influencing outcomes across multiple business areas. Experience in process management, continuous improvement and stakeholder engagement will be key to your success in this role. Knowledge of logistics, asset management or change management will be highly regarded.What you'll bring:An understanding of business process analysis modelling and decision-making methods including, process improvement methodologies, design analysis and risk assessment.Highly skilled at developing effective business and policy documentation e.g. business cases, requirements, process maps and end-user documentation.Ability to understand flow-on effect of actions and apply sound judgement, initiative and common sense to situations.Ability to understand, interpret and apply appropriate policies.Ability to engage with stakeholders, elicit requirements and knowledge, and facilitate workshops.An understanding of project and change management processes and frameworks (desirable).Good technical ability, include experience using process visualisation tools (MS Visio or similar)This role may require occasional domestic travel across NZDF's Camps and Bases /Other Reason For Travel.Nou te rourou | What's in it for youSafeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.Me pehea te tuku tono | How to ApplyApplications close on Monday 23 November 2026.Use the links on this page where you'll be directed to the Defence Careers website.Please Note:All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.NZDF Employees/Members - please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.NZDF Contractors - please apply via the Defence Careers website.NZDF Reserves - please apply via the Defence Careers website if you cannot access the HR Toolkit.Please Note:To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:Low Level Security ClearanceYou must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.