Business Leader - Travel Associates

Flight Centre Travel Group; Auckland; On-site; NZD 150,000 - 200,000; Full time

Job summary

A leading travel service provider in Auckland is seeking a Business Leader to inspire a high-performing team in luxury travel. Responsibilities include leading consultants, driving marketing strategies, and managing business operations. Ideal candidates will have sales success and a passion for luxury travel. Competitive earnings alongside a supportive office environment and industry perks are offered.

Benefits

Uncapped earnings

Travel discounts

Recognition & rewards

Quality client time

Qualifications

• Proven success in sales and leadership in the travel industry.
• Strong business acumen and commercial awareness.
• Exceptional relationship management skills with clients and suppliers.

Responsibilities

• Leading and motivating a team of expert luxury consultants.
• Driving local marketing strategies and client events.
• Overseeing staffing, cost management, and operational excellence.
• Coaching and mentoring team members through one-on-ones.
• Building strong industry relationships and staying updated on trends.

Skills

Sales success

Leadership ability

Relationship management

Strategic mindset

Proactive approach

Job description

At Travel Associates, we’re known for delivering the best client service in the industry. As demand for luxury travel skyrockets, we’re searching for an inspiring Business Leader to take the helm of one of our leading stores – inspiring a high-performing team and building an unmatched reputation in premium travel.

This is your opportunity to combine leadership excellence with a passion for luxury travel, driving business growth while creating unforgettable journeys for our clients.

Why this role is different:

As a Travel Associates Business Leader, you won’t just be managing a store – you’ll be leading a luxury travel hub. You’ll work with experienced consultants, foster client loyalty, and bring your entrepreneurial spirit to life through networking, events, and strategic growth initiatives.

What you’ll be doing:

• Leading and motivating a team of expert luxury consultants to exceed sales and customer experience targets
• Driving local marketing strategies, client events, and networking to grow your client base
• Overseeing the smooth running of the business, including staffing, cost management, and operational excellence
• Coaching and mentoring through monthly one-on-ones, identifying growth opportunities for each consultant
• Building strong industry relationships and staying at the forefront of luxury travel trends
• Delivering an NPS score that reflects world-class client satisfaction

Your one-of-a-kind benefits:

• Uncapped earnings – base salary + unlimited incentives
• Leadership in luxury – work with New Zealand’s most respected luxury travel advisors
• Quality client time – our stores work by appointment, giving your team time to deliver exceptional service
• Office atmosphere – enjoy stability, experienced leadership, and a dedicated luxury client base
• Industry perks – from luxury famils to global trade shows, 60% of staff travelled this year for educationals
• Travel discounts – including friends and family offers through the Flight Centre Travel Group
• Recognition & rewards – from sales incentives to global reward trips

What you’ll bring:

• Proven success in sales and leadership (in the travel industry)
• Strong business acumen and commercial awareness
• Exceptional relationship management skills – with clients, suppliers, and your team
• A strategic and proactive mindset to grow market share
• A passion for luxury travel and delivering unforgettable experiences

It’s an exciting time for luxury travel at Travel Associates.

If you’re ready to inspire a team, lead a thriving business, and make your mark in the travel industry – apply today.