Branch Sales Coordinator

Plumbing World; Hamilton; On-site; NZD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

Benefits + discounts + parental leave

Birthday leave

Job summary

Plumbing World Hamilton is seeking a Branch Sales Coordinator to provide our building and plumbing customers with exceptional service. You will represent Plumbing World with strong customer service and communication skills, handling orders, quotes, and deliveries in a fast-paced branch.

This permanent full-time role (40 hours per week, Monday–Friday with rostered Saturdays) requires multitasking, relationship-building, good computer and Excel skills, and a clean NZ driver's licence.

Qualifications

• Experience in customer sales and providing solutions to customer needs.
• Excellent verbal and written communication skills.
• Strong administration and time-management abilities.

Responsibilities

• Receive and process orders to meet/exceed customer expectations.
• Quote and follow up to close deals.
• Collaborate with Territory Managers and other departments to ensure customer satisfaction.
• Track projects through the sales process and liaise with suppliers.
• Serve customers at trade counter, answer phones, or assist with deliveries as needed.

Skills

Multitasking

Relationship building

Excel

Communication

Administration

Time management

Customer sales

Driver's licence

Tools

Excel

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Competitive hourly rate is aligned to experience & reviewed annually
• Great company benefits + Discounts + Generous parental leave package
• Paid day off to celebrate your birthday
• Opportunity to grow and shape your career in a national trusted Kiwi business

What we can offer you:

• Competitive hourly rate is aligned to experience & reviewed annually
• Great company benefits + Discounts + Generous parental leave package
• Paid day off to celebrate your birthday
• Opportunity to grow and shape your career in a national trusted Kiwi business

About Plumbing World

Plumbing World is a proud Kiwi-owned success story, backed by over 60 years in the industry.

Owned by plumbers and builders, we understand what our customers need and we deliver it through strong relationships, expert advice, and reliable service.

Our people are at the heart of our success. We're committed to building a high-performing, inclusive culture where our teams can grow and thrive.

We're the largest 100% New Zealand owned national plumbing merchant with 56 stores and over 1,000 shareholder tradies up and down the country.

About the role

Our Hamilton branch is on the hunt for aBranch Sales Coordinator to provide our building and plumbing customers with exceptional service, and represent Plumbing World with strong customer service and communication skills.

This is a fast paced, busy role, and we have a lot going on at once, so we are looking for someone who has worked in this sort of role before, you will know all about forward planning and have the foresight to see where a project currently is and what is going to be required next.

At Plumbing World, we work in partnership with our customers and the team, so you will have the ability and enjoy helping out wherever needed, this could involve serving customers on the trade counter, answering phones, or even doing the odd delivery.

This role is a permanent full-time position working 40 hours per week, Monday to Friday with rostered Saturdays. Specific start and finish times will be discussed during the interview stage.

What you will be doing:

• Receiving and processing orders to ensure we not only meet but exceed our customers' expectations.
• Quoting and then following up on those to close the deal.
• Work in partnership with our Territory Managers and other departments to achieve customer satisfaction.
• Project managing and tracking these projects through the sales process.
• Liaising with our key suppliers.

A quick glance at what we need from you:

• Able to multitask, prioritise, and manage time efficiently.
• Proven record in relationship building/management.
• Good computer and Excel skills is essential.
• Excellent communication both verbal and written.
• Strong administration skills.
• The ability and experience to manage a high workload with multiple priorities.
• Time management skills including the ability to plan ahead and adapt to changing priorities.
• Experience in customer sales and providing solutions based on customer needs.
• Full, clean New Zealand drivers' licence.
• Pride in personal appearance with great interpersonal skills.

Our Culture

We're a team that shows up for each other and our customers.

Plumbing World is committed to our customer service promise, and we are focused on exceeding customers' expectations, so it's all hands-on deck at the trade counter before 9:00 am no matter your role in the branch, this is to ensure customers are looked after straight away and they get what they need to start their day.

If you're someone who leads from the front and takes pride in building a strong team culture, you'll fit right in.

We encourage applications from all backgrounds. You don't need to tick every box - if you bring the right mindset and capability, we'd love to hear from you!

The successful applicant will be required to pass a pre-employment medical, drink and drug test, and Ministry of Justice checks before commencing employment.