Branch Administrator

Hitachi Construction Machinery; Wellington; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading machinery dealership in New Zealand is seeking a Branch Administrator for their Wellington Branch. This role involves assisting the Branch Manager, providing customer service, and supporting administrative processes. Ideal candidates will have strong interpersonal, organizational skills, and a background in customer service. Competitive remuneration and career development opportunities offered. Apply now!

Benefits

Competitive Remuneration

Health Insurance

Career Development Opportunities

Employee Benefits Program

Uniform & PPE Gear

Refer a Friend Bonus

Qualifications

• Ability to perform under pressure and prioritize tasks.
• Demonstrated logistics and service experience.
• Knowledge of the heavy equipment industry is desirable.

Responsibilities

• Assist Branch Manager with administrative processes.
• Provide administration support to management.
• Work closely with the workshop for resource utilization.
• Liaise with customers professionally both in person and via phone.
• Manage work in progress in partnership with the workshop.

Skills

Excellent customer service skills

Proven organizational and planning skills

Exceptional stakeholder engagement skills

Excellent interpersonal skills

High level of computer literacy

Problem solving experience

Job description

Overview

About the Opportunity

We currently have an exciting opportunity for a Branch Administrator in our Wellington Branch. This role is integral to the success of CablePrice and we are looking for someone with a willingness to learn and develop in their next role.

The Branch Administrator is responsible for assisting the Branch Manager to maximise sales and profit by assisting with a wide range of administrative processes for the Branch. The Branch Administrator is also able to relieve other roles such as Service Advisor or Parts Specialists for short terms.

Provide administration support to the management team. This is done professionally and in line with the job requirements.

In this role, your focus will be to provide a complete solution for the delivery of maintenance of service work to equipment, ensuring the customer experience is positive and maximized. You will be able to provide relevant, accurate, and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.

You will be part of a wonderful new solution for customers and you'll get to work with some great people!

Responsibilities

• Working on after-sales profitability using professional sales techniques
• Working closely with the workshop to maximise utilisation of resources
• Managing the work in progress (WIP) in partnership with the workshop
• Liaising with customers professionally both in person and by phone and keeping them informed of progress with any jobs
• Proactive service scheduling

Qualifications

• Excellent customer service skills
• Proven organizational and planning skills
• Exceptional stakeholder engagement skills
• Excellent interpersonal skills both verbal & written
• The ability to positively engage with and influence all parts of the business
• High level of computer literacy
• The ability to perform under pressure and to prioritize and multitask in a time-driven environment
• Demonstrated problem solving, logistics, and/or service experience.
• Knowledge of the heavy equipment industry would be desirable and will prove beneficial.

Benefits

• Competitive Remuneration and Company Health Insurance:We offer Southern Cross's 'Wellbeing One' plan to our staff and have discounted premiums for your immediate family as well.
• Career Development opportunities:We have a commitment to our employees to help them develop and become multi skilled in their career.
• Boost Employee Benefits Program:'Boost' connects all our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores.
• Uniform & PPE Gear:Customer-facing employees and technicians are supplied with uniforms; this includes PPE gear.
• Stability:CablePrice Ltd is a well-established and reputable company. This is a permanent full-time position that gives you long term job security.
• Company Culture:Included in this is a supportive management structure that values your input in finding new and improved ways to achieve successful outcomes for our customers.
• Refer a Friend Bonus:On top of this, our employees can earn up to $2000, if the referral is successful. $2K is a good weekend away.

About Us

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Tigercat, Bell Equipment, HSC Cranes, Montabert and Isuzu Industrial Engines. We are also authorised sales, parts and service dealer for Isuzu Trucks in Wellington, and as of recently the full range offered IVECO from their light commercial, 4x4, right up to heavy duty on and off hi-way truck range in Palmerston North and Hastings.

If you want to work with the best, are passionate about excellent customer service and want a successful future with CablePrice then this is the perfect role for you. Apply now!