Bowel Screening Service Coordinator — Community Health Advocate

Whakarongorau Aotearoa; Wellington; On-site; NZD 22,000 - 39,000; Full time

Benefits offered by this job

Discounts with Boost

Samsung discounts

Job summary

Whakarongorau Aotearoa invites applications for a Service Coordinator within the National Bowel Screening Programme. You will manage inbound and outbound calls, provide clear information, verify participant details, and guide people through the screening pathway.

This role emphasizes culturally appropriate engagement with Māori and Pacific communities, strong communication, accuracy, and collaboration with health sector partners.

Qualifications

• Experience in a contact centre or similar phone-based environment.
• Ability to handle high call volumes and document information accurately.
• Experience with call centre software and MS Outlook/Excel/Word.
• Exposure to clinical terminology or healthcare environments is a plus.
• Strong listening and communication skills with clear explanations.
• Ability to build rapport and respond calmly in challenging conversations.
• Understanding Te Ao Māori and Pacific cultures, esp. Samoan and Tongan.
• Organised, methodical and highly detail-oriented.
• Good problem-solving skills and pattern recognition in data.
• Able to learn new processes quickly and work both independently and in a team.

Responsibilities

• Respond to inbound and outbound communications about participation in the National Bowel Screening Programme.
• Provide clear information and support participants and whānau through the screening pathway.
• Encourage participation in a respectful, culturally appropriate way for Māori and Pacific communities.
• Verify participant details and accurately record interactions in programme systems.
• Identify when progress is not as expected and elevate to the appropriate service.
• Collaborate with laboratories, GPs and other health services to support progression.
• Enjoy a supportive office environment with a social atmosphere.
• Grow your career with ongoing development and learning opportunities.
• Be part of a collaborative team working toward better health outcomes for all of Aotearoa.
• Access exclusive discounts with Boost and Samsung.

Skills

Active listening

Clear communication

Rapport building

Cultural safety

Attention to detail

Problem solving

Adaptability

Teamwork

Tools

Call centre software

Microsoft Outlook

Excel

Word

Job description

Whakarongorau Aotearoa invites applications for a Service Coordinator within the National Bowel Screening Programme. You will manage inbound and outbound calls, provide clear information, verify participant details, and guide people through the screening pathway.

This role emphasizes culturally appropriate engagement with Māori and Pacific communities, strong communication, accuracy, and collaboration with health sector partners.