Booking Coordinator

Health New Zealand - Te Whatu Ora - Te Pae Hauora o Ruahine o Tararua MidCentral; Wellington; On-site; NZD 77,000 - 85,000; Full time

Benefits offered by this job

Learning environment

Supportive culture

Fulfilling work

Wellness programmes

Job summary

Health New Zealand - Te Whatu Ora is seeking a Booking Coordinator for Ambulatory Care at Palmerston North Hospital. You will ensure patients are booked and treated within agreed timeframes, coordinating outpatient appointments, referrals, and patient information with clinical and admin teams.

You will communicate with patients, whānau, GPs, and healthcare professionals to ensure accurate scheduling and a positive patient experience.

Qualifications

• Excellent verbal, written, and telephone communication skills.
• Strong computer and data entry skills with high accuracy.
• Proven administrative experience and ability to follow processes.
• Excellent organisational skills and prioritisation of competing demands.
• Customer-focused approach delivering quality service.
• Strong interpersonal skills and collaboration within a team.
• Knowledge of Te Tiriti o Waitangi and its healthcare applications.
• Experience with booking systems and medical terminology (desirable).

Responsibilities

• Coordinate outpatient appointments and manage referrals.
• Maintain patient information and records accurately.
• Support clinics and ensure timely scheduling within agreed timeframes.
• Communicate with patients, whānau, GPs, and healthcare professionals.
• Assist with smooth operational flow in Ambulatory Care.

Skills

Verbal communication

Written communication

Telephone communication

Data entry

Organisational skills

Interpersonal skills

Customer focus

Team collaboration

Knowledge of Te Tiriti

Tools

Booking systems

Medical terminology

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Booking Coordinator – Ambulatory Care | Palmerston North Hospital | Permanent, Full-time

Salary Range: $76,705 – $84,754 per annum

Join a friendly and supportive team where your organisational skills help ensure patients receive timely access to healthcare services. This is a rewarding opportunity to play a key role in coordinating patient bookings and providing high-quality administrative support within Ambulatory Care.

• An encouraging learning environment where you will continue to grow and be challenged
• A professional and supportive culture and team setting
• Fulfilling and challenging work with great lifestyle options
• Tailored wellness programmes

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Booking Coordinator within Ambulatory Care, you will provide efficient and effective administrative support to ensure patients are booked and treated within agreed timeframes. You will be responsible for coordinating outpatient appointments, managing referrals, maintaining patient information, and supporting the smooth operation of clinics.

Working closely with clinical and administrative teams, you will communicate with patients, whānau, General Practitioners, and healthcare professionals to ensure accurate scheduling and a positive patient experience. This role requires excellent organisation, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Hours of work: 8:00am – 4:30pm, Monday to Friday, with occasional additional rostered shifts available.

About you

To be successful in this role, you will have:

• Excellent verbal, written and telephone communication skills
• Strong computer and data entry skills with a high level of accuracy
• Proven administrative experience and the ability to work within established systems and processes
• Excellent organisational skills with the ability to prioritise competing demands
• A customer-focused approach and commitment to delivering quality service
• Strong interpersonal skills and the ability to work collaboratively within a team
• Knowledge of Te Tiriti o Waitangi and its application within healthcare environments
• Experience with booking systems and medical terminology (desirable)

About the Team/Service

The Ambulatory Care team provides a vital service supporting patients through their healthcare journey. Our administration team plays an essential role in coordinating appointments, managing referrals, maintaining patient records, and ensuring the effective delivery of outpatient services. We are committed to providing a responsive, professional, and patient-centred service.

Te Pae Hauora o Ruahine o Tararua – MidCentral is a 350-bed hospital in the city of Palmerston North, Manawatū, a city in the Lower North Island of New Zealand. Palmerston North Hospital is a secondary hospital and offers most medical and surgical specialties with the exception of Cardiothoracic, Plastic and Neurosurgery. The hospital serves a local population of 180,000 but is the base for a regional head and neck oncology service which has responsibility for a population of 550,000 and draws patients from Whanganui, Taranaki, and Hawke's Bay.

Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees. We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion.

About the Location

Manawatū offers the perfect blend of city convenience and rural charm. Whether you're drawn to peaceful village life, vibrant townships, or the buzz of the city, you'll find your ideal lifestyle here. It's a family-friendly region that's easy to live in and even easier to love. The region is also home to excellent schools and two tertiary institutions: Massey University and the International Pacific College.

Outdoor enthusiasts are spoiled for choice—beaches, ski fields, lakes, and mountains are all within reach, along with fantastic hiking and mountain biking tracks. No traffic, an easy commute to work and a strong community feel, help achieve true work-life balance.

Our central location makes it easy to explore the rest of New Zealand, whether you're heading off on a road trip or catching a short flight.

For more information on living and working in the Manawatū:

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.