Booking Coordinator

Nurses UK Group; Hastings; On-site; NZD 60,000 - 80,000; Full time

Job summary

A healthcare recruitment company is seeking a Booking Coordinator to manage healthcare staffing needs effectively. Responsibilities include overseeing incoming bookings, optimizing processes, and collaborating with management. The ideal candidate has strong organizational skills and previous customer service experience. Flexibility in working hours is required. This position offers additional leave, company events, and a health & wellbeing programme.

Benefits

Additional leave

Dress down Fridays

Company events

Company pension

Free parking

Health & wellbeing programme

Blue Light Card

Qualifications

• Demonstrated experience in customer service or call center environments.
• Ability to manage bookings effectively.
• Strong attention to detail and multitasking skills.

Responsibilities

• Oversee daily operations of incoming bookings.
• Optimize booking processes for client satisfaction.
• Evaluate sales data to inform booking strategies.

Skills

Customer service experience

Communication skills

Organizational skills

Digital tools proficiency

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Booking Coordinator

Location: 45 E & F London Road, St Leonards on Sea, East Sussex, TN37 6AY

Reports to: Office Manager

Hours: Full-Time + Paid on-call duties outside of office hours per month on a rota

As a Booking Coordinator at Nurses UK Group, you will play a critical role in the effective management of our healthcare staffing needs. The ideal candidate will possess a keen interest in recruitment within the healthcare sector, demonstrate excellent organizational skills, and exhibit strong communication abilities.

Your primary responsibility will involve coordinating bookings to ensure the best matched healthcare professionals are deployed in line with client requirements. You will engage directly with clients and nursing staff, fostering strong working relationships, while using our comprehensive in-house CRM system along with Microsoft applications to manage bookings.

Key Responsibilities

• Oversee daily operations concerning incoming bookings via phone, email, and various platforms.
• Optimize booking processes to enhance client satisfaction and drive sales.
• Assist clients with accurate and timely booking management for short and long-term needs.
• Evaluate sales data and client feedback to inform booking strategies.
• Collaborate with management to maintain efficiency within the bookings team.
• Create and execute promotional initiatives to boost booking volume.
• Ensure meticulous record-keeping of all bookings using our CRM software.
• Handle bookings through various communication channels, including in-person interactions.

• Demonstrated experience in customer service or call center environments.
• Ability to persistently reach out via phone and manage bookings effectively.
• Exceptional communication skills, facilitating productive interactions with clients and staff.
• Strong organizational capabilities, with an eye for detail and multitasking in a dynamic setting.
• Competent in using digital tools, specifically Microsoft Word and Excel.
• A genuine interest in advancing within the healthcare recruitment field.
• Willingness to work flexible hours, including evenings and weekends on an on-call basis.
• Superior customer service skills.
• Previous administrative experience (minimum 1 year preferred).

• Additional leave

• Dress down Fridays
• Company events
• Company pension
• Free parking in surrounding area
• Health & wellbeing programme
• Close by to transport links
• Blue Light Card

Join our team as a Bookings Coordinator and contribute to fostering a company culture and positive workplace environment where you can strive in the business.