Boarding House Manager

Stonewood Group; Maungakiekie-Tāmaki; On-site; NZD 65,000 - 80,000; Full time

Job summary

A property management company in Auckland is seeking an experienced Boarding House Manager to oversee operations at a 45-room boarding house. Responsibilities include managing daily operations, maintaining occupancy, and ensuring a safe environment for tenants. The ideal candidate has at least 5 years of experience in property management and strong organizational skills. This role requires legal eligibility to work in New Zealand.

Qualifications

• Minimum of 5 years’ experience in property or hospitality management.
• Ability to manage budgets and meet occupancy targets.
• Familiarity with housing/tenancy regulations.

Responsibilities

• Manage day-to-day operations and upkeep of the property.
• Maintain high occupancy levels through effective marketing.
• Foster a positive community atmosphere among tenants.
• Ensure compliance with health and safety regulations.
• Oversee on-site staff and contractors.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Financial acumen

Problem-solving skills

Job description

About the Role

We are seeking an experienced Boarding House Manager to oversee the daily operations of our 45-room boarding house in Otahuhu. In this role, you will ensure the property is well-maintained, profitable, and provides a safe, welcoming environment for all tenants. You will take charge of maintaining high occupancy rates, setting competitive room prices, and delivering excellent service to our residents. This is a hands-on position where your leadership and organizational skills will directly contribute to the success and reputation of our boarding house.

Key Responsibilities

• Property Operations: Manage day-to-day operations and general upkeep of the 45-room property, ensuring all facilities are clean, safe, and well-maintained.
• Occupancy Management: Maintain high occupancy levels by marketing available rooms, screening applicants, and filling vacancies promptly.
• Pricing & ROI: Set and adjust competitive room rates to maximize return on investment (ROI) while keeping rates attractive to potential tenants.
• Tenant Relations: Foster a positive, community-oriented atmosphere. Handle tenant inquiries, applications, and tenancy agreements professionally, providing excellent customer service and promptly addressing concerns.
• Maintenance & Compliance: Coordinate maintenance and cleaning schedules, and ensure the property complies with all health, safety, and tenancy regulations. Quickly address any issues to uphold a safe, welcoming living environment.
• Team Coordination: Oversee any on-site staff or external contractors (e.g. cleaners, maintenance personnel) to ensure efficient operations and a high standard of service.

Requirements

• Experience: Minimum of 5 years’ experience managing residential accommodation (such as motels, boarding houses, or backpacker lodges) or in a comparable property/hospitality management role.
• Communication Skills: Excellent communication and interpersonal skills with a strong customer service orientation. Able to build positive relationships with tenants and handle issues diplomatically.
• Organizational Ability: Strong organizational and administrative skills, including record-keeping and the ability to multitask effectively while managing day-to-day operations.
• Financial Acumen: Proven ability to manage budgets, meet occupancy targets, and drive operational efficiency. Comfortable adjusting pricing and controlling costs to meet financial goals.
• Problem-Solving: A proactive approach to identifying and resolving issues. Adaptability and good judgment in handling emergencies or unexpected situations.
• Knowledge: Familiarity with relevant housing/tenancy regulations and health & safety standards (or a willingness to quickly learn and strictly adhere to them).
• Eligibility: Must have the legal right to work in New Zealand (e.g. NZ citizen, resident, or valid work visa).