Billing and Operations Specialist

Assurity Consulting; Christchurch; On-site; NZD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Billing and Operations Specialist, where your attention to detail and operational expertise will directly enhance client experiences. In this dynamic role, you'll manage billing processes, oversee accounts receivable, and provide essential operational support to ensure smooth operations. Collaborate with a diverse team in a vibrant environment that values professionalism and quality work. This is an exciting opportunity to contribute to innovative projects and make a significant impact within a leading digital consultancy.

Qualifications

• Experience in billing and operational support in a consulting environment.
• Strong attention to detail with the ability to interpret complex data.

Responsibilities

• Manage monthly client invoices and ensure contract compliance.
• Provide operational support, including onboarding and office management.

Skills

Accounts Receivable Management

Billing Processes

Client Communication

Data Analysis

Time Management

System Proficiency

Education

Bachelor's Degree in Business or Related Field

Tools

Billing Software

Microsoft Office Suite

Job description

Billing and Operations Specialist | 6 month Fixed Term Full time Opportunity

Why Assurity?

Working in a great culture that really values people, at Assurity we believe in professionalism, people and above all, the quality of the work we do.

We’re proud of our diversity with employees from over 36 countries. Our people are professional, friendly, and inclusive; differences are respected and contributions recognised and valued. Our consultants use their skills and experience to work on innovative projects across a variety of domains, working together to make our impact more significant.

The role:

As our Billing and Operations Specialist you will get down in the detail to deliver exceptional billing and operational support services to Assurity stakeholders, directly impacting on our overall client experience.

Working across a range of areas, including core systems, projects & billing and client commercial, this role is all about understanding your stakeholder and our client’s needs and translating these into outcomes that can be relied upon to produce the great results.

Your everyday outputs will vary, some of the key responsibilities include:

Accounts Receivable & Billing

• Generate and manage monthly client invoices to ensure contract compliance.
• Support project, billing, contract, and client/account setup.
• Monitor and manage weekly staff timesheet submissions.
• Oversee the Accounts Receivable and Operations email inbox and route inquiries.
• Prepare data for weekly revenue forecasts.
• Support additional month-end billing tasks.
• Manage and pursue overdue client invoices.
• Respond to system queries related to timesheets, leave,and data visibility.

Operational Support

• Provide building maintenance, sub-tenant, and People Lead/Leadership Team support.
• Organize company and branch activities, events, and meeting logistics (including catering).
• Manage staff onboarding and offboarding processes.
• Maintain office supplies, kitchen facilities, and mail.
• Handle phone calls and act as a communication liaison between staff and clients.

About You:

Collaborative and used to working in a busy office environment, you will be comfortable working in a consulting environment and able to work efficiently and effectively to deliver great customer outcomes.

Bringing operational and billing experience, you have an eye for detail and the ability to interpret complex information and data. You can also translate this into meaningful, useful information that informs decision-making.

Along with your natural ability to plan and prioritise key tasks while working to strict timeframes, you will also:

• Have an aptitude for picking up new systems and processes
• Understand client commercial contracts
• Have excellent written and verbal communication skills

About Us

We started Assurity in 2005 with a vision to help businesses build and deliver software better. Our focus on quality has enabled us to steadily grow and become a leading digital consultancy.

At Assurity, we put people above all else. We value compassion, humility, transparency, honesty and a sharing, generous spirit. With offices in New Zealand, Australia and the Philippines, we have a team of over 200 brilliant people.

We partner with innovative organisations and government agencies, collaborating and guiding them on their digital transformation journeys. Staying abreast of what’s new and acting fast to deliver the most effective solutions to help them innovate.