Become a Luxury Brand Evaluator in Hamilton, New Zealand

CXG; Hamilton; Remote; NZD 60,000 - 80,000; Part time

Job summary

A leading customer experience consultancy in New Zealand is seeking a luxury brand evaluator to assess customer experiences for premier brands. You’ll engage with stores or online for feedback, shaping the future of luxury services. Ideal candidates are passionate about customer experience and organized, with a good understanding of the luxury industry.

Benefits

Collaborate with iconic brands

Flexible assignments

Compensation for feedback

User-friendly management platform

Qualifications

• Must have a passion for customer experience and enjoy writing.
• Ability to interact effectively with people.
• Must be organized and prompt.

Responsibilities

• Choose assignments that match personal preferences.
• Visit stores or evaluate online.
• Observe service quality and ambiance.
• Provide feedback through questionnaires.

Skills

Passionate about customer experience and writing

Good communication skills

Organized

Understanding of the luxury industry

Fluent in English

Job description

Overview

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more.

About the Role

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

Responsibilities

• Choose your assignments - align your missions with your personal preferences and profile.
• Visit luxury stores or evaluate online - engage with sales associates in stores or online from the comfort of your home.
• Observe carefully - check the ambiance, service quality, and overall customer experience.
• Provide honest feedback - use our platform to share your observations through questionnaires.

Our Luxury Partners

• Fashion & Couture: Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
• Jewelry & Watches: Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora
• Beauty & Skincare: Guerlain, Sephora, L'Oréal, Givenchy
• Automotive: Bentley, Jaguar, Genesis, Maserati, Vespa

Perks of the Role

• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we\'re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

Requirements

• Passionate about customer experience and writing
• Likes to interact with people
• Organized & prompt
• Good understanding of the Fashion/Beauty/Jewellery/Watch/Automobile industry
• Must be good in English (Written & Spoken) and/or local language

Benefits

• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief
• Flexible