Banking Adviser

westpacnz; Lower Hutt; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Standard holiday

Wellbeing leave

Purchased leave options

Banking benefits

Insurance discounts

Superannuation scheme

Career growth

Parental leave

School holiday subsidy

Community programs

Job summary

Westpac Lower Hutt is seeking a Banking Adviser to welcome customers and turn everyday banking into a positive experience. You will help with accounts, KiwiSaver, insurance, and digital tools, while guiding customers to the right products with care and clarity.

You'll thrive if you enjoy helping people, working in a community, and delivering service with warmth. This full-time, permanent role runs Tuesday to Saturday and offers generous leave and career development opportunities.

Qualifications

• 2+ years' experience in a customer-focused role.
• Excellent communication and ability to build trust quickly.
• Proven problem-solving skills and ability to uncover customer needs.
• Comfort with digital tools and guiding customers through technology.
• Strong organizational skills and attention to detail.
• Knowledge of banking products, services, and regulatory requirements (desirable).

Responsibilities

• Create positive customer experiences and engage customers to understand needs.
• Help customers with accounts, KiwiSaver, insurance, and digital banking tools.
• Coach customers through product usage and online banking features.
• Support community relationships and represent Westpac in the neighbourhood.

Skills

Customer focus

Communication

Problem solving

Digital confidence

Organisational skills

Banking knowledge

Job description

Banking Adviser, Lower Hutt

Lower Hutt Branch

Full time, Permanent position

Tuesday to Saturday

Mō te Tūranga - About the role

As a Banking Adviser, you're the friendly face people look forward to seeing - the person who can turn a routine banking errand into a genuinely great experience. You'll create those memorable \"wow\" moments every day, whether you're helping someone open their very first account, guiding a small business owner through their next big move, or uncovering the unspoken needs that help customers feel more confident and in control of their money. You'll bring curiosity, warmth, and sharp listening skills to every conversation, matching customers with the right products, tools, and advice to make their financial lives easier and more empowering.

You'll thrive here if you love people, love a challenge, and love being part of a community. In this role, you'll champion digital banking, deepen relationships with existing customers, welcome new ones into the Westpac whānau, and help us grow our presence in the neighbourhood. From everyday banking to KiwiSaver, insurance, and beyond, you'll be the steady, trusted guide who makes customers feel supported at every step - all while contributing to our mission to be truly customer‑obsessed. If you're energised by meaningful conversations, fast‑paced days, and the chance to make a real difference, this is where you'll shine.

Nā tāu rourou - What you'll bring?

• 2+ years' experience in a customer‑focused role


• Confident, engaging communication and the ability to build trust quickly


• Proven problem‑solving skills and a knack for uncovering customer needs


• Digital confidence, with the ability to coach customers through tools and technology


• Strong organisational skills, attention to detail, and a commitment to ethical decision‑making


• Strong knowledge of banking products, services, and regulatory requirements (desired)

Westpac Hei Wāhi Mahi | Working at Westpac

As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best


• Additional purchased leave options up to 4 weeks per year- Banking benefits, insurance discounts and superannuation scheme


• Career growth - we promote internal capability; we have programmes that recognise star performers


• Generous parental leave - and top up government paid parental leave


• School holiday subsidy - help you balance work and family during school holiday


• Environmental and community care programmes

Ko mātou tēnei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac - it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close: 15 October 2026