Automotive Service Advisor

Ingham Motor Group; Cambridge; On-site; NZD 50,000 - 70,000; Full time

Job summary

A reputable automotive group in Cambridge is looking for a Customer Service Advisor to ensure vehicle service processes run smoothly. Ideal candidates will have 2-3 years of customer service experience and excellent communication skills. The role offers growth potential within the organization and is full-time, permanent with competitive salary based on experience.

Benefits

Competitive salary

Ongoing training

Career advancement

Qualifications

• 2 - 3 years’ experience as a service advisor or in customer service.
• Automotive industry experience preferred.

Responsibilities

• Greet customers and manage vehicle check-in/check-out.
• Coordinate service bookings and workshop schedules.
• Prepare accurate service quotes and invoices.

Skills

Customer service experience

Communication skills

Attention to detail

Multitasking ability

Tech-savvy

Education

NZ residency or valid work visa

Full NZ driver's licence

Job description

Drive customer satisfaction and your career forward with us!

Become our new Customer Service superstar.

About the Role:

We’re looking for a professional and customer-focused Service Advisor to join our Mitsubishi and Nissan team in Cambridge. In this role, you’ll be the crucial link between our customers and the workshop, ensuring every vehicle service runs smoothly, from booking to completion. You'll play a key role in delivering exceptional customer service, maintaining strong relationships, and supporting workshop efficiency.

Key Responsibilities:

• Greet customers and manage vehicle check-in/check-out
• Coordinate service bookings and workshop schedules
• Communicate clearly with customers and technicians
• Prepare accurate service quotes and invoices
• Follow up with customers to ensure satisfaction
• Promote additional products and services

What you'll need to succeed:

• 2 - 3 years’ experience in customer service or a service advisor role
• Automotive industry experience would be advantageous
• A friendly, professional manner with excellent communication skills
• Strong attention to detail and ability to multitask
• Tech-savvy with basic admin and invoicing skills
• Full NZ driver’s licence
• NZ residency or a valid work visa

What we offer:

• Competitive salary depending on experience
• Full-time, permanent role (minimum 40 hours/week)
• Ongoing training and manufacturer-specific support
• Career advancement within a trusted NZ automotive group

About Ingham:

Ingham is one of New Zealand’s most established automotive groups, representing quality brands across the country. We are committed to excellence, innovation, and delivering the best for our customers and team.