Automotive Diagnostic Technician - Remote Support

Placements24; Queenstown; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Continual learning

Professional development

Tech tools access

Job summary

Placements24 is seeking an expert Automotive Diagnostic Technician to provide remote technical support and troubleshooting for complex vehicle issues from a fully remote setting. You will leverage advanced diagnostic tools and your extensive knowledge to assist field technicians, dealerships, and customers, analyzing fault codes and vehicle telemetry to identify root causes and guide repair strategies.

The role offers flexible hours, access to cutting-edge diagnostic software, and opportunities

Qualifications

• Extensive experience as an Automotive Diagnostic Technician or Master Technician.
• In-depth knowledge of vehicle electrical, electronic, and mechanical systems.
• Proficiency with advanced diagnostic equipment, scan tools, and oscilloscope usage.

Responsibilities

• Provide remote diagnostic support and guidance to automotive technicians facing complex vehicle issues.
• Analyze diagnostic data, fault codes, and vehicle telemetry to identify root causes of problems.
• Develop and document clear, step-by-step troubleshooting procedures for common and uncommon faults.
• Advise on appropriate repair strategies and recommend necessary parts or software updates.
• Maintain a knowledge base of vehicle issues, resolutions, and best practices.
• Collaborate with engineering and product teams to provide feedback on vehicle performance and diagnostic capabilities.

Skills

Remote diagnostics

Analytical thinking

Strong communication

Independent work

Education

Master Technician

Tools

Advanced diagnostic tools

Oscilloscope

Vehicle scan tools

Job description

About the Role

Our client is looking for an expert Automotive Diagnostic Technician to provide remote technical support and troubleshooting for complex vehicle issues. In this role, you will leverage advanced diagnostic tools and your extensive knowledge to assist field technicians, dealerships, and customers in resolving challenging automotive problems. This is a unique opportunity for a seasoned professional to apply their diagnostic expertise without the need for hands‑on physical work, contributing significantly to customer satisfaction and efficient vehicle repair from a fully remote setting.

Key Responsibilities

• Provide remote diagnostic support and guidance to automotive technicians facing complex vehicle issues.
• Analyze diagnostic data, fault codes, and vehicle telemetry to identify root causes of problems.
• Develop and document clear, step‑by‑step troubleshooting procedures for common and uncommon faults.
• Advise on appropriate repair strategies and recommend necessary parts or software updates.
• Maintain a knowledge base of vehicle issues, resolutions, and best practices.
• Collaborate with engineering and product teams to provide feedback on vehicle performance and diagnostic capabilities.

Requirements

• Extensive experience as an Automotive Diagnostic Technician or Master Technician.
• In-depth knowledge of vehicle electrical, electronic, and mechanical systems.
• Proficiency with advanced diagnostic equipment, scan tools, and oscilloscope usage.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills, with the ability to explain complex technical issues clearly.
• Proven ability to work independently and effectively in a remote environment.

Benefits

• Competitive salary with performance‑based incentives.
• Flexible working hours and a completely remote work environment.
• Opportunity to work with a wide range of vehicle makes and models.
• Access to cutting‑edge diagnostic technologies and software.
• Professional development and continuous learning opportunities.