Authority Officer - Auckland

Ministry of Business, Innovation and Employment; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A government agency in New Zealand is looking for an Authority Officer to support the Employment Relations Authority. The candidate will manage case files, provide administrative support, and ensure effective communication. This role requires strong IT and customer service skills. The successful applicant must have the legal right to work in New Zealand. Applications are due by 8 October 2025.

Qualifications

• Must have the legal right to live and work in New Zealand.
• Experience managing a large case or file load both electronic and hardcopy.
• Ability to respond to changing priorities and deadlines.

Responsibilities

• Providing administrative support to Authority Members including diary and case management.
• Building strong working relationships and effective communications with the Authority Members, clients, and team members.
• Proofreading and checking simple calculations.

Skills

Customer service skills

Strong IT skills

Attention to detail

Written and oral communication

Tools

Microsoft products

Database management

Job description

Discover a career with purpose at MBIE

We are seeking an Authority Officer to provide quality case management, administration, and operational support to the Employment Relations Authority (ERA) members.

The successful candidate will have a key role in ensuring that files are actively managed, that parties are dealt with respectfully and that members of the ERA are provided with the case management support that they need to progress matters to a determination.

Key Responsibilities:

• Providing administrative support to Authority Members including diary and case management.
• Building strong working relationships and effective communications with the Authority Members, our clients and team members.
• Proofreading and checking simple calculations.
• Strong administration skills with the ability to plan, prioritise and organise your work.

Requirements:

• Excellent customer service skills and service delivery mind-set
• Strong IT skills in particular Microsoft products, working with databases, proficient in calendar management
• Experience managing a large case or file load both electronic and hardcopy
• Ability to react and respond to changing priorities and deadlines.
• Attention to detail and can follow instructions effectively
• A high standard of written and oral communication skills
• Must have the legal right to live and work in New Zealand

About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia– Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

How to Apply:

To apply, please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

Applications close on Wednesday 8 October 2025 at 11.59pm.