Auckland Control Centre Manager

Ritchies Transport; Upper Harbour; On-site; NZD 150,000 - 200,000; Full time

Job summary

A leading passenger transport provider in Auckland is seeking an experienced Control Centre Manager to oversee operational performance. You will lead a passionate team, ensuring safe and efficient service delivery. Ideal candidates have over 10 years in operational leadership, strong commercial understanding, and excellent communication skills. This senior role offers competitive remuneration and career growth in a nationally recognized business.

Benefits

Career growth opportunities

Collaborative leadership team

Competitive remuneration package

Qualifications

• 10+ years in operational leadership roles, managing large teams.
• Strong commercial acumen, including managing budgets and P&L.
• Proven experience working under pressure and making real-time decisions.

Responsibilities

• Lead operations performance across Auckland.
• Manage a team of Operations Supervisors.
• Support operational decision-making under pressure.

Skills

Operational leadership

Commercial acumen

Excellent communication

Data-driven mindset

Job description

The Opportunity

We’re searching for an experienced Control Centre Manager to lead day-of-operations performance across Auckland. Based at our Auckland Control Centre, you’ll take charge of a busy team ensuring smooth, safe and successful service delivery on the roads every day.

You’ll be responsible for leading a high-performing team of Operations Supervisors, optimising resourcing, improving performance, and supporting operational decision-making under pressure. This is a key leadership role, reporting directly to the Area Manager, with strong focus on team culture, safety, and efficiency.

Team Ritchies

Ritchies is one of Aotearoa New Zealand’s leading passenger transport companies, with a team of more than 2,000 people delivering public transport, charter and coach services across the country.

We’re proud to partner with regional councils, schools and communities to deliver safe and reliable journeys every day. You’ll be joining us at an exciting time as we invest in future-focused, sustainable public transport solutions.

About You

You’re an experienced operational leader who thrives in fast-paced environments and brings calm, confidence and clarity to your team, even when things get busy. You know how to lead with care and accountability, and you’re ready to bring your people and logistical leadership to a nationally significant role.

You’ll need to be a confident communicator, an exceptional organiser, and have the courage and capability to make smart decisions quickly. You will be passionate about safety, customer service and continuous improvement.

Your Skills & Experience

• 10+ years in operational leadership roles, managing large teams
• Strong commercial acumen, including managing budgets and P&L
• Proven experience working under pressure and making real-time decisions
• Excellent communication and people leadership skills
• Data-driven mindset with the ability to identify and act on trends
• Experience working with or in unionised environments (desirable)
• Experience in public transport or similar logistics/transport industries (desirable)

What You Get

• Senior leadership role in a key operational environment
• Career growth within a nationally recognised transport business
• Collaborative and supportive leadership team
• Competitive remuneration package

Process from Here

We’re an equal opportunity employer with a strong focus on safety and wellbeing. Pre-employment checks include drug testing, reference checks, Ministry of Justice checks and medical assessments.

To be considered for this role, please apply online through the link below. Candidates must have the right to work in New Zealand at the time of application.