Associate Systems Analyst - IT Support (Integrations Services)

Synapxe; Queenstown; On-site; NZD 60,000 - 80,000; Full time

Job summary

A HealthTech company is seeking a Junior IT Support Analyst to join their integration services team in Queenstown. The role involves providing technical support, troubleshooting, and working with cloud systems. Candidates should have a degree in IT and 2-4 years of experience in IT, with strong analytical and communication skills. The position requires 24/7 support and offers a dynamic work environment.

Qualifications

• 2-4 years of IT Experience in Systems Engineering, Systems Administration.
• Confident in troubleshooting technical issues.
• Good analytical, problem-solving, and communication skills.

Responsibilities

• Provide guidance and technical support to the integration services team.
• Monitor cloud systems and perform maintenance tasks.
• Keep records and follow best practices for documentation.

Skills

Troubleshooting

Analytical skills

Problem-solving

Communication

Education

Degree/Diploma in Information Technology

Tools

ServiceNow

Jira

Windows

Linux

Nutanix

VMware

Hyper-V

AWS

Azure

Job description

Associate Systems Analyst - IT Support (Integrations Services)

Our integration services team is hiring a junior IT support analyst to provide guidance and technical support.

Position Overview

Our integration services team is hiring a junior IT support analyst to provide guidance and technical support.

Role & Responsibilities

• Virtualization Platforms: Familiarity with tools like Nutanix, VMware or Hyper-V is helpful, but you can learn on the job
• Systems Administration: Basic knowledge of Windows and Linux is mandatory
• Networking Basics: Understanding concepts like TCP/IP and firewalls is a good to have skills
• Monitoring and Maintenance: You'll learn how to monitor cloud systems (like AWS and Azure) and perform maintenance tasks as you gain experience
• Service Level Maintenance: Good to have knowledge in performing regular maintenance tasks to meet service level objectives
• Documentation: Keeping records and following guidelines is important, and you’ll learn the best practices as you go
• Ticketing Systems: Proficiency in using ticketing systems like ServiceNow and Jira is important for managing support queries and ensuring timely resolution of issues

Requirements

• 2-4 years of IT Experience (Systems Engineering, Systems Administration (Windows, Linux))
• Degree/Diploma in Information Technology or relevant field
• Confident in troubleshooting
• Good analytical, problem-solving, and communication skills
• High-quality service and customer satisfaction
• Innovative, proactive, and capable of working independently while collaborating with teams
• This role requires 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs
• The position will be based in an office environment, with occasional remote troubleshooting responsibilities for interface connectivity issues

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