Associate Site Reliability Engineer

Visa; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Job summary

A leading global payments technology company is seeking a Site Reliability Engineer to support service requests across its infrastructure. You will work with experienced teams to enhance operational efficiency, contribute to automation initiatives, and ensure exceptional service delivery. The role requires a bachelor's degree and interest in automation and AI technologies in a hybrid work environment.

Qualifications

• Bachelor’s degree with 2 years of relevant experience or advanced degree with 1+ year of relevant experience.
• 1+ years of hands-on experience in a technical role with infrastructure, operations, or software support.
• Experience with transactional systems like banking or finance is preferred.

Responsibilities

• Fulfil infrastructure and SCE platform service requests.
• Collaborate with cross-functional teams to improve workflows.
• Identify and reduce repetitive tasks through automation.

Skills

Interest in infrastructure

Enthusiasm to learn

Basic understanding of automation tools

Curiosity about AI technologies

Education

Bachelor’s degree with relevant experience

Advanced degree with relevant experience

Tools

PowerShell

Python

Terraform

Ansible

AWS

Job description

Company Description

Visa is a world leader in payments and technology, with over 310 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Are you ready to begin your career in Site Reliability Engineering and make a meaningful impact from day one? Join the Services Engineering team within Operations & Infrastructure (O&I), where you’ll support the fulfilment of service requests across Visa’s infrastructure and SCE platforms—while also contributing to innovative AI-led initiatives.

This team plays a vital role in delivering services from SCE’s standard catalogue, which includes infrastructure and platform-related requests. You’ll work alongside experienced engineers and cross-functional teams to streamline workflows, reduce manual tasks (TOIL), and support migration activities—all with a focus on continuous improvement and operational excellence.

About The Team

The Services Engineering team, part of Visa’s O&I entities, supports service delivery for Spend Clarity for Enterprises (SCE). We focus on fulfilling infrastructure and platform requests, streamlining processes, and driving automation. Our mission is to ensure exceptional services, optimal product functionality, and increased operational efficiency.

Why this role matters to Visa

You’ll be part of a critical global function within our SCE platforms at a time when Visa is modernising our platforms through significant investment in cloud infrastructure and automation. The Services Engineering team plays a key role in enabling scalable, efficient service delivery across the organisation.

By contributing to the fulfilment of service requests and helping develop AI-driven solutions, you’ll be part of a global effort to reduce operational overhead, streamline processes, and enhance the overall service experience. Your work will directly support Visa’s commitment to innovation, reliability, and excellence in financial services.

What You’ll Do

• Fulfil infrastructure and SCE platform service requests from the standard service catalogue
• Collaborate with cross-functional teams to improve request workflows
• Identify and help reduce repetitive tasks through automation
• Support migration projects and contribute to process improvements
• Contribute to GenAI initiatives aimed at enhancing operational efficiency and service delivery.

What We’re Looking For

• A genuine interest in infrastructure, platforms, or service operations
• Enthusiasm to learn and grow within a collaborative team environment
• A basic understanding of automation tools or scripting (advantageous but not essential)
• Curiosity about AI technologies and how they can improve service delivery.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

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Qualifications

Basic Qualifications

• Bachelor’s degree with 2 years of relevant experience, or
• Advanced degree (e.g., Master’s, MBA, JD, MD) with 1+ year of relevant experience, or
• 1+ years of hands-on experience in a technical role involving infrastructure, operations, or software support.

Preferred Qualifications

• Experience with transactional systems e.g., banking, finance, telecommunications, etc
• Competence in scripting using PowerShell and Python, including testing and debugging
• Exposure to enterprise SaaS applications and distributed systems
• Familiar with infrastructure-as-code tools (e.g., Terraform, Ansible)
• Understanding of cloud platforms and services, preferably AWS
• Awareness of security and compliance frameworks (e.g., PCI-DSS)
• Working knowledge of the Microsoft stack (Windows Server, IIS, MS SQL Server)
• Demonstrated initiative in automation, reliability improvements, and process optimisation
• Customer-oriented mindset for both internal and external clients
• Strong communicator, collaborator, and facilitator with a hands-on approach
• Adaptable to changing environments and flexible with working hours
• Passion for continuous learning and professional development
• Committed to growth, with the ability to adapt quickly to evolving challenges and technologies.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.