Assistant Store Manager

Mountain Warehouse; Christchurch; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Monthly bonus scheme

Colleague discount 50%

Up to 20 days annual leave

Job summary

Mountain Warehouse in Christchurch seeks an Assistant Store Manager to partner with the Store Manager in driving store success and leading daily operations. You will foster a collaborative, high-performing team and ensure outstanding customer service.

You will lead training, maintain visual merchandising, monitor KPIs, manage stock and loss prevention, and support recruitment to build a strong team aligned with the Mountain Warehouse brand.

Qualifications

• Proven leadership experience in retail management.
• Ability to train and develop a high-performing team.
• Strong focus on customer experience and service.
• Experience driving sales and KPI targets.
• Knowledge of stock replenishment and loss prevention.

Responsibilities

• Lead a motivated, engaged, high-performing team with Store Manager
• Drive training and development, empower your team to excel
• Control day-to-day store operations, ensure policy compliance
• Maintain high visual merchandising and housekeeping standards
• Prioritise health and safety, risk assessments, safe environment
• Recruiting and retaining top talent to build a strong team
• Help meet and exceed sales targets and KPIs
• Oversee stock levels, replenishment and delivery accuracy
• Deliver exceptional customer service and brand experience

Skills

Leadership

Communication

Retail management

Team development

Customer service

Training

Stock management

Loss prevention

Job description

Department:

New Zealand Retail

Location:

Christchurch Homebase - Management (NHS)

Description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you! We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

Leadership & Team Development

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence

• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping environment.

We would like to meet someone who is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What's In It For You

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• You are entitled to up to 20 days of annual leave per year based on a 5-day work week.
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

Applicants must have the legal right to work in New Zealand. We are unable to offer Visa sponsorship for this position at this time.