Assistant Service Manager

MUSTER LIMITED; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A high-performing automotive workshop in Auckland is seeking an Automotive Mechanic/Auto Electrician to oversee customer service and workshop operations. The ideal candidate will have trade qualifications and experience with multiple automotive brands. This role offers a pathway to management, with responsibilities including technical support and team development. Join a supportive team that values professional growth.

Benefits

Great work-life balance

Career growth pathway

Rewarding package

Positive workplace culture

Exposure to various automotive brands

Qualifications

• Trade-qualified or proven experience in automotive support.
• Experience with multiple automotive brands.
• Strong multitasking ability in a performance-driven setting.

Responsibilities

• Deliver exceptional customer service and build relationships.
• Oversee daily workshop control and scheduling.
• Support quoting, billing, and parts coordination.
• Provide technical assistance to the workshop team.
• Contribute to team performance and development.

Skills

Customer service excellence

Workshop leadership

Technical support

Multitasking skills

Clear communication

Education

Trade qualification as Automotive Mechanic/Auto Electrician

Job description

This is a unique opportunity to join a high-performing, customer-focused workshop where no two days are the same.

In this pivotal role, you will work closely with the owner and manager to ensure the smooth operation of the business.

Your responsibilities will span customer service, workshop control, parts coordination, and technical support, with customer service and workshop leadership at the forefront.

We are looking for someone who is adaptive, professional, and eager to grow.

You will be exposed to the entire end-to-end process of the business, beginning with service advising, with the clear opportunity to develop into a full management role.

Benefits

• Great work life balance with stable hours and a positive workplace culture
• Career growth pathway
• A package that rewards your skills and contribution
• Work with a forward-thinking, customer-focused team that values you
• Exposure to all aspects of workshop operations across multiple automotive brands

Day To Day Responsibilities

• Deliver exceptional customer service and build trusted relationships with clients
• Oversee daily workshop control, ensuring jobs are scheduled and completed efficiently
• Support quoting, billing, and parts coordination to keep the operation running seamlessly
• Provide technical understanding to assist the workshop team where needed
• Contribute to team development and help drive performance in a fast-paced environment

About You

• A trade-qualified Automotive Mechanic/Auto Electrician or proven experience supporting technical teams
• Experience across multiple automotive brands
• Strong multitasking skills, with the ability to thrive in a high-performance environment
• Clear, confident communication skills with both customers and team members
• A drive to continuously learn and step up into leadership responsibilities

Our client is a forward-thinking, supportive, independent full-service workshop that values people as much as their customers.

If you are ready to be part of a business where you will be valued, supported, and given the opportunity to grow into management, we want to hear from you.

Apply now with an up to date CV and cover letter.

If you would like further information, please contact Matt at Muster on 09 394 7444.