Assistant Restaurant Manager

Restaurant Brands Ltd; Thames; On-site; NZD 45,000 - 60,000; Full time

Job summary

Restaurant Brands Ltd in New Zealand seeks a capable Shift Supervisor to assist the Restaurant Manager at KFC. You will oversee shifts, ensure staff perform duties and meet quality standards, and support daily operations.

The role focuses on guest service, QSC, scheduling, coaching, and maintaining a safe, compliant workplace in line with RBL policies. This position offers opportunities for leadership development and contributes to strong restaurant performance.

Qualifications

• Operations experience (preferably RBL) in retail or hospitality.
• Demonstrated coaching and leadership abilities.
• Strong communication and organisational skills.

Responsibilities

• Assist the Restaurant Manager with shift management and staff supervision.
• Ensure staff perform duties per job descriptions and meet expectations.
• Maintain quality, service and cleanliness standards (QSC) and guest satisfaction.
• Hire, train, motivate and empower employees to deliver guest satisfaction.
• Schedule and budget under RM direction and analyse performance with management.

Skills

Computer skills

Time management

Negotiation

Job description

PURPOSE OF POSITION

Toassistthe Restaurant Manager (RM) with the managing of the KFC restaurantin accordance withRestaurant Brands Limited (RBL) policies and procedures. Manages shifts independent of RM. Ensures staff are performing their job responsibilities and meeting expectations in areas of their jobdescriptions

KEY ACCOUNTABILITIES

General Accountabilities

• Consistently provide a quality product and guest service experience that delivers total guestsatisfaction
• Model and create an environment in which the guest is always right; ensures a positive guestservice experience
• Respond positively and quickly to guest concerns. Correct potential problems before they affectguests
• Hire high quality people whodemonstrateand ensure consistent guest satisfaction
• Ensure employees are trained, motivated and empowered to deliver total guest satisfaction. Evaluate each employee’s ability tomaintainhigh levelsof guest satisfaction
• Maintain restaurant at the level necessary to meet or exceed RBL standards for Quality,Serviceand Cleanliness (QSC)
• Utilize labour effectively to meet budgets while ensuring high quality of QSC

Training and Development

• Treat employees with dignity and respect; create an environment where the entire team does thesame
• EffectivelyutilizeKFC Training programs from new employee orientation up to and includingManagement training classes
• Prepare qualified employees for promotion to the next position
• Develop adequate numbers of Shift Leaders to meet theobjectivesof the business plan
• Train, coach and provide regular performance feedback (positive and corrective) to motivateand improvethe performance of employees
• Evaluate each employee’s performance based on clearly communicated standards andexpectations. Hold employees accountable for performance
• Make tough decisionsregardingperformance related issues in the restaurant; confronts poorperformance
• Provideappropriateand effectivecounselingand/or discipline. Maintains proper documentation fordisciplinary situations
• Communicate and support team goals and expectations to employees as outlines by theRestaurant Manager; coach employees towards achieving team goals; recognizes and rewardsemployees who contribute to team goals
• Seek development and growth opportunities for personal improvement
• Make a continuous effort tomaintaina fun and enjoyable working experience at KFC
• Undertake staff scheduling and budgeting responsibility under direction of the RM

Effective Business Management

• Provide input in the development of the business plan; support the execution of the business planfor the restaurant
• Achieve results by planning, communicating,delegatingand following up
• Makeappropriate businessdecisions independently
• Meet long and short-term employee staffing needs as outlined in the business plan
• Analyse business performance;initiatesappropriate correctiveactions, in conjunction with RM, when deviations occur from financial expectations. Contributes significantly to the achievement ofpositive financial results
• Effectivelyutilizeavailable systems, procedures and technology, support departments to meetbusinessobjectives; whenappropriate, takes the initiative to improve existing systems andcommunicates the results
• Support the execution of brand-wide marketing programs; initiates programs on time, correctly andwith minimal direction
• Assist RM inidentifyingand developing local restaurant marketing strategies to maximize sales

Appropriate and Fair Business Practices

• Ensure business and personnel practices are within the law and consistent with KFC policies andprocedures
• Serve as a role model and set a positive example for the entire team in aspects of business and personnel management
• Hold employees accountable for the methods and processes used to achieve results
• Role models and set a positive example for the entire team in aspects of business and personnelpractices
• Enforcelabourlaws
• Follow procedures tomaintainthe safety and security of employees,guestsand RBL assets(building, equipment, cash, supplies)
• Upholds RBL food safety, foodhandlingand sanitation requirements, to ensure health and safety ofour guests and employees

Health and Safety

• Demonstrate leadership in compliance with health and safety matters
• Create andmaintaina safe and healthy work environment for yourself, other workers,customersand other parties who may enter the workplace
• Identify potential and existing risks/hazards, and complete risk/hazard, and accident/injury recordsin line with policies and procedures
• Takeappropriate actions(in consultation with management/HR) to eliminate or minimise any riskor hazard

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

Business/Technical Skills

• Computer skills
• Time management
• Negotiation

Experience (Technical and Behavioural):

• Operations experience (preferably RBL)andprevioussupervisory(leading a shift)experience in retail orhospitality industry
• Proven operational and procedural knowledge/compliance
• Demonstrated ability to coach and influence team members
• Demonstrated ability to manage a schedule with minimum supervision – self-starter
• Knowledge and experience of customer service techniques
• Organisational skills
• Strong problem-solving skills
• Ability to plan and prioritise
• Good communication skills
• Ability to effectively handle andmanageconfidential and sensitive information

This Position Description summarises the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed heremay also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee maybe requiredto performadditionalor new responsibilities that fallreasonably withinthe expectations of this role. Any significantadjustments to role responsibilities will always be made after consultation with the employee.