Assistant Restaurant Manager

Restaurant Brands Ltd; Dunedin; On-site; NZD 52,000 - 66,000; Full time

Job summary

Restaurant Brands Ltd.’s KFC in Dunedin seeks a dedicated Shift Supervisor to assist the Restaurant Manager in delivering high-quality guest experiences in line with RBL policies. You’ll help manage shifts, coach staff, and ensure QSC standards are met, while supporting budgeting, scheduling and local marketing initiatives alongside the RM.

Ideal candidates bring hands-on operations experience in hospitality or retail, strong communication, problem-solving, and a proactive, customer-focused work

Qualifications

• Operations experience (preferably RBL) and previous supervisory (leading a shift) experience in retail or hospitality industry.
• Proven operational and procedural knowledge/compliance.
• Demonstrated ability to coach and influence team members.
• Demonstrated ability to manage a schedule with minimum supervision – self-starter.
• Knowledge and experience of customer service techniques.
• Organisational skills.
• Strong problem-solving skills.
• Ability to plan and prioritise.
• Good communication skills.
• Ability to effectively handle and manage confidential and sensitive information.

Responsibilities

• Provide input in the development of the business plan; support the execution of the business plan for the restaurant.
• Achieve results by planning, communicating, delegating and following up.
• Make appropriate business decisions independently.
• Meet long and short-term employee staffing needs as outlined in the business plan.
• Analyse business performance; initiates appropriate corrective actions, in conjunction with RM, when deviations occur from financial expectations.
• Support the execution of brand-wide marketing programs; initiates programs on time, correctly and with minimal direction.

Skills

Computer skills

Time management

Negotiation

Job description

PURPOSE OF POSITION

Toassistthe Restaurant Manager (RM) with the managing of the KFC restaurantin accordance withRestaurant Brands Limited (RBL) policies and procedures. Manages shifts independent of RM. Ensures staff are performing their job responsibilities and meeting expectations in areas of their jobdescriptions

KEY ACCOUNTABILITIES

General Accountabilities

• Consistently provide a quality product and guest service experience that delivers total guestsatisfaction
• Model and create an environment in which the guest is always right; ensures a positive guestservice experience
• Respond positively and quickly to guest concerns. Correct potential problems before they affectguests
• Hire high quality people whodemonstrateand ensure consistent guest satisfaction
• Ensure employees are trained, motivated and empowered to deliver total guest satisfaction. Evaluate each employee’s ability tomaintainhigh levelsof guest satisfaction
• Maintain restaurant at the level necessary to meet or exceed RBL standards for Quality,Serviceand Cleanliness (QSC)
• Utilize labour effectively to meet budgets while ensuring high quality of QSC

Training and Development

• Treat employees with dignity and respect; create an environment where the entire team does thesame
• EffectivelyutilizeKFC Training programs from new employee orientation up to and includingManagement training classes
• Prepare qualified employees for promotion to the next position
• Develop adequate numbers of Shift Leaders to meet theobjectivesof the business plan
• Train, coach and provide regular performance feedback (positive and corrective) to motivateand improvethe performance of employees
• Evaluate each employee’s performance based on clearly communicated standards andexpectations. Hold employees accountable for performance
• Make tough decisionsregardingperformance related issues in the restaurant; confronts poorperformance
• Provideappropriateand effectivecounselingand/or discipline. Maintains proper documentation fordisciplinary situations
• Communicate and support team goals and expectations to employees as outlines by theRestaurant Manager; coach employees towards achieving team goals; recognizes and rewardsemployees who contribute to team goals
• Seek development and growth opportunities for personal improvement
• Make a continuous effort tomaintaina fun and enjoyable working experience at KFC
• Undertake staff scheduling and budgeting responsibility under direction of the RM

Effective Business Management

• Provide input in the development of the business plan; support the execution of the business plan for the restaurant
• Achieve results by planning, communicating,delegatingand following up
• Make appropriate business decisions independently
• Meet long and short-term employee staffing needs as outlined in the business plan
• Analyse business performance;initiatesappropriate corrective actions, in conjunction with RM, when deviations occur from financial expectations. Contributes significantly to the achievement of positive financial results
• Effectively utilize available systems, procedures and technology, support departments to meet business objectives; when appropriate, takes the initiative to improve existing systems and communicates the results
• Support the execution of brand-wide marketing programs; initiates programs on time, correctly and with minimal direction
• Assist RM in identifying and developing local restaurant marketing strategies to maximize sales

Appropriate and Fair Business Practices

• Ensure business and personnel practices are within the law and consistent with KFC policies and procedures
• Serve as a role model and set a positive example for the entire team in aspects of business and personnel management
• Hold employees accountable for the methods and processes used to achieve results
• Role models and set a positive example for the entire team in aspects of business and personnel practices
• Enforce labour laws
• Follow procedures to maintain the safety and security of employees, guests and RBL assets (building, equipment, cash, supplies)
• Upholds RBL food safety, food handling and sanitation requirements, to ensure health and safety of our guests and employees

Health and Safety

• Demonstrate leadership in compliance with health and safety matters
• Create and maintain a safe and healthy work environment for yourself, other workers, customers and other parties who may enter the workplace
• Identify potential and existing risks/hazards, and complete risk/hazard, and accident/injury records in line with policies and procedures
• Take appropriate actions (in consultation with management/HR) to eliminate or minimise any risk or hazard

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

Business/Technical Skills

• Computer skills
• Time management
• Negotiation

Experience (Technical and Behavioural):

• Operations experience (preferably RBL) and previous supervisory (leading a shift) experience in retail or hospitality industry
• Proven operational and procedural knowledge/compliance
• Demonstrated ability to coach and influence team members
• Demonstrated ability to manage a schedule with minimum supervision – self-starter
• Knowledge and experience of customer service techniques
• Organisational skills
• Strong problem-solving skills
• Ability to plan and prioritise
• Good communication skills
• Ability to effectively handle and manage confidential and sensitive information

This Position Description summarises the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.