Assistant Night Manager

InterContinental Hotels Group; Linwood-Central-Heathcote Community; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading hotel in Christchurch is seeking an Assistant Night Manager to oversee nightly Front Office operations. Responsibilities include managing audits, addressing guest inquiries, and training staff on emergency protocols. Candidates must have strong communication skills and a NZ General Managers Certificate, with the ability to work overnight shifts. Competitive benefits include paid birthday leave and discounted accommodations.

Benefits

Paid birthday leave

Enhanced parental leave

Full training provided

Daily laundered uniform

Qualifications

• Must have a NZ General Managers Certificate.
• Strong communication skills and attention to detail required.
• Ability to work overnight shifts, including weekends and public holidays.

Responsibilities

• Assist Night Manager and front office night team in audits and reports.
• Attend to guest complaints and inquiries for a positive impression.
• Train team members on emergency procedures.

Skills

Attention to detail

Strong communication

Customer service

Problem solving

Safety awareness

Education

NZ General Managers Certificate

Tools

Opera PMS

Job description

Overview

Crowne Plaza Christchurch is located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.

Our Front Office department is the heart and centre of the hotel, and you could be joining this great team as an Assistant Night Manager with us!

As Assistant Night Manager you’ll deliver this through managing all aspects of nightly Front Office operations. You’ll be responsible for the auditing of the day’s transactions and ensure a smooth and successful roll-over of the hotel to a new day. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Responsibilities

• Assist the Night Manager and the front office night team in night audit, reports and other duties.
• Attend to guest complaints, inquiries and requests. Refer problems to supervisor/manager as required. Work to ensure guests depart the hotel with a positive impression of hotel service.
• Respond to situations to ensure guests receive prompt attention and personal recognition.
• Train team members on emergency procedures and serve as a central communications point during emergency/crisis situations

Qualifications

• Strong attention to detail and communication skills
• NZ General Managers Certificate
• Having worked with Opera or similar PMS system is beneficial for the role;
• Strong safety awareness and the ability to understand and follow health guidelines to keep yourself and others safe
• Skilled in delivering an outstanding guest experience at all times;
• Ability to work overnight shifts from 11:00pm to 7:30am including weekends and public holidays

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including;

• Paid birthday leave;
• Enhanced parental leave;
• Full training provided;
• Daily laundered uniform.

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

So, join us and you’ll become part of our ever-growing global family.

Please note, due to current border restrictions in New Zealand, we will only consider candidates who currently live in New Zealand and can prove their valid New Zealand working rights.