Assistant Manager

THE SEBEL; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A premium hotel brand in Auckland is seeking an Assistant Manager to oversee operations at two stylish hotels. The ideal candidate will have supervisory experience in hospitality and a passion for exceptional guest service. Responsibilities include supporting the Front Office Manager, training staff, and ensuring smooth guest experiences. The position offers competitive pay, staff benefits, and opportunities for career growth.

Benefits

Staff meal allowance

Uniforms washed and laundered

Accor staff benefits

Learning & development opportunities

Employee Assistance Program

Qualifications

• Experience in a supervisory or Duty Manager role within hospitality.
• Impeccable grooming and professional personal presentation.
• Genuine passion for high-end hospitality with an eye for detail.

Responsibilities

• Support the Front Office Manager in leading day-to-day operations.
• Ensure all guests receive attentive, individualised service.
• Supervise guest arrivals and departures for efficiency.
• Train, coach, and mentor team members.
• Maintain strict control over financial processes.

Skills

Supervisory experience

Strong verbal communication

Problem-solving skills

Attention to detail

Hands-on team management

Education

Current LCQ and General Manager’s Certificate

Proficiency in hotel property management systems (e.g., Opera)

Job description

Overview

An incredible opportunity has arisen for a passionate hospitality leader to join our team as Assistant Manager across two of Auckland’s premium hotels: The Sebel Viaduct Harbour and The Sebel Quay West. Set in the heart of the city’s waterfront and CBD, these stylish apartment-style hotels are known for delivering warm, personalised service and exceptional guest experiences.

In this hands-on leadership role, you’ll support the Front Office Manager in overseeing day-to-day operations, ensuring that every guest journey is seamless, every interaction is genuine, and every team member is empowered to excel. You’ll be an approachable and knowledgeable presence across both properties, leading by example, stepping in where needed, and maintaining a strong focus on operational excellence and guest satisfaction.

Key Responsibilities

• Support the Front Office Manager in leading the day-to-day operation of Front Office across both hotels
• Ensure all guests, especially VIPs and loyalty members, receive attentive, individualised service that reflects Accor’s standards of hospitality
• Supervise guest arrivals and departures, maintaining efficient check-in/check-out procedures and ensuring accurate room allocations
• Lead from the front as Manager on Duty, acting as a key decision-maker and problem solver when senior leadership is unavailable
• Train, coach, and mentor team members to grow their confidence, skillset, and service delivery
• Utilise the property management system (Opera) to ensure accurate operations and generate reliable reporting
• Communicate clearly and consistently with team members regarding updates to policies, procedures, rates, and hotel services
• Maintain strict control over financial processes, including cash handling, billing, guest confidentiality, and audit compliance
• Liaise with departments including Housekeeping and Food & Beverage to ensure a cohesive and high-functioning operation
• Assist where needed in operational duties across departments, including night audit, housekeeping coordination, or food and beverage service during peak periods
• Assist in the preparation of department planning tasks, including preparation of monthly reports, ordering, rostering and performance reviews

Qualifications

• Experience in a supervisory or Duty Manager role within hospitality or a customer-focused environment
• Impeccable grooming and professional personal presentation
• Excellent verbal communication skills with a strong understanding of luxury guest expectations
• Genuine passion for high-end hospitality and an exceptional eye for detail
• Demonstrated leadership capabilities, with a proactive, hands-on approach to team management
• Commitment to delivering memorable guest experiences while fostering a positive and collaborative team culture
• Strong problem-solving skills and the ability to remain composed and effective under pressure
• Proficient in hotel property management systems preferred (e.g., Opera or similar)
• Flexibility to work a rotating roster, including weekends, evenings, and public holidays
• Current LCQ and General Manager’s Certificate preferred; assistance to obtain these qualifications will be provided if required

Additional Information

• Why work for The Sebel Auckland Viaduct Harbour & The Sebel Quay West Auckland?
• Staff meal allowance for every shift
• Uniforms washed and laundered
• Incredible Accor staff Heartist benefits – including discounted food and beverage and accommodation worldwide
• Competitive pay and industry benefits
• Overtime rates apply after 40 hours worked
• Learning & development opportunities through the Accor Academy – Earn while you Learn!
• Access to Employee Assistance Program (EAP) and wellbeing support
• Be part of a globally respected hospitality brand with career growth opportunities

Ready to apply

Ready to step up and make your mark in Auckland’s premium waterfront hotels? Apply today with your CV and cover letter for immediate consideration.

Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know.