Assistant Gym Manager — Elevate Gym Ops & Member Experience

Snap Fitness; Auckland; On-site; NZD 52,000 - 70,000; Part time

Benefits offered by this job

Gym membership

Professional development opportunities

Job summary

Snap Fitness Mt Wellington in Mount Wellington, Auckland seeks an Assistant Gym Manager to join our team. This Part/Full Time position supports the Gym Manager to deliver exceptional member service, maintain safety and cleanliness, and ensure smooth daily operations in our gym.

You will help with memberships, inductions, and retention campaigns, manage gym software and POS systems, contribute to social media content, and lead by example with strong communication and a flexible approach to

Qualifications

• Proven experience in fitness facility management, gym operations, or a similar customer-facing management role.
• Experience in Hospitality or Retail management.
• Excellent communication and interpersonal skills.
• Proficiency with gym management software systems and point-of-sale systems.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Flexible approach to working hours, including weekends and evenings.

Responsibilities

• Assist the Gym Manager in overseeing daily operations, including opening and closing procedures, security protocols, and facility maintenance
• Monitor and maintain cleanliness and hygiene standards throughout the gym
• Provide excellent customer service to members
• Support membership sales efforts and assist with new member inductions and orientation
• Use gym software to maintain a strong membership base
• Provide a safe and positive environment for all members and staff
• Support the development and delivery of member retention initiatives and promotional campaigns
• Report to the Gym Manager on operational metrics, member feedback and facility performance
• Undertake additional duties as required to support the gym's objectives and member satisfaction
• Manage the gym's social media content

Skills

Customer service

Communication

Multitasking

Problem-solving

Team leadership

Tools

Gym management software

POS systems

Job description

Snap Fitness Mt Wellington in Mount Wellington, Auckland seeks an Assistant Gym Manager to join our team. This Part/Full Time position supports the Gym Manager to deliver exceptional member service, maintain safety and cleanliness, and ensure smooth daily operations in our gym.

You will help with memberships, inductions, and retention campaigns, manage gym software and POS systems, contribute to social media content, and lead by example with strong communication and a flexible approach to