Applications Support Specialist

Southern Cross Group; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Health insurance

Flexible working arrangements

Employee network discounts

Job summary

Southern Cross Healthcare seeks an Applications Support Specialist in Auckland to provide Level 2-3 support across enterprise and clinical applications, ensuring reliability, security and performance. You will act as the SME for your portfolio, investigate complex issues, manage configurations/integrations, and support upgrades and releases.

You will engage with stakeholders, vendors, and IT teams to deliver effective solutions and improve system performance.

Qualifications

• 5+ years of experience supporting enterprise, business-critical, or customer-facing applications.
• Strong Level 2-3 application support experience and SME for assigned portfolio.
• Experience with EHR, Practice Management, Patient portals, ERP, Payroll, LMS or similar systems.
• Experience managing incidents, changes, releases, and lifecycle activities.
• Exposure to ITIL/ITSM environments and testing coordination.

Responsibilities

• Provide Level 2-3 support across enterprise and clinical applications.
• Investigate, troubleshoot, and resolve complex incidents and root causes.
• Manage configurations, integrations, upgrades, releases, and enhancements.
• Collaborate with stakeholders, vendors, and service providers to implement solutions.
• Coordinate testing (system/integration/regression/UAT) and post-release validation.
• Occasional after-hours support and involvement in release activities.

Skills

L2-L3 support

Incident management

Root cause analysis

APIs & data flows

Stakeholder management

Testing planning

Education

Tertiary qualification

ITIL/ITSM certifications (advantage)

Tools

SQL

Oracle Database

Rhapsody

Snowflake

Job description

Applications Support Specialist

National Support Office, Auckland

As our Applications Support Specialist, you'll play a key role in supporting the business-critical systems that keep Southern Cross Healthcare running. You'll provide Level 2-3 support across a portfolio of enterprise and clinical applications, helping to ensure they remain reliable, secure, and performing at their best.

You'll become the go-to technical expert for your application portfolio, investigating and resolving complex issues, managing system configurations and integrations, and supporting upgrades, releases, and enhancements. Working closely with business stakeholders, technology teams, vendors, and service providers, you'll help deliver effective solutions and continuously improve the systems that support our organisation.

This is a varied, hands-on role where you'll combine technical problem-solving with stakeholder engagement. From troubleshooting complex incidents and investigating root causes through to testing changes, coordinating releases, and improving application performance, you'll have the opportunity to make a genuine impact across a large and complex healthcare organisation.

The role also includes participation in occasional after-hours support and release activities as required.

This is a permanent full-time role based in our Auckland Office

• At least five years' experience supporting enterprise, business-critical, or customer-facing applications
• Strong Level 2-3 application support experience, with the ability to act as a technical subject matter expert
• Experience supporting and administering enterprise and clinical applications such as EHR, Practice Management, Patient portals, ERP, TechnologyOne, Payroll, Learning Management Systems, or similar platforms
• Experience managing incidents, problems, changes, releases, upgrades, and application lifecycle activities
• Strong troubleshooting, diagnostic, and root cause analysis skills
• Experience supporting application integrations, APIs, and data flows
• Exposure to technologies such as SQL, Oracle Database, Rhapsody, Snowflake, or similar platforms
• Experience working within ITIL or a structured service management environment
• Experience planning and supporting testing, including system, integration, regression, and user acceptance testing
• Strong stakeholder and vendor management skills, with the ability to communicate technical information clearly to a range of audiences
• A relevant tertiary qualification is required, while ITIL, ITSM, or other relevant technical certifications would be highly regarded.
• Competitive Rewards: Attractive remuneration package, and employee referral bonus scheme.
• Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and generous Christmas/New Year breaks.
• Flexibility & Growth: Flexible working arrangements
• Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.

Ko wai matou | Our Organisation

At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:

• Care First - We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
• Better Together - Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
• Pursue Excellence - We strive to improve, innovate, and excel every day-never settling, always aiming to deliver our best.

We're proud to bring together over 4,000 skilled professionals- including 2,000 nurses and anaesthetic technicians- working alongside more than 1,200 specialists, surgeons, anaesthetists, and allied health experts. Together, we're one of Aotearoa New Zealand's largest and most trusted healthcare providers.

Driven by a strong 'for purpose' ethos, we think beyond financial quarters-planning for generations to come.

We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand.

If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at [e-mail] for a confidential conversation.

Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.