Application Support Analyst (PAS1), Digital Services

Kiwi Health Jobs; Auckland; Remote; NZD 60,000 - 80,000; Full time

Job summary

A large healthcare provider in New Zealand is seeking an Application Support Analyst. In this role, you will maintain and optimize critical applications, ensuring their reliability. The ideal candidate should have 2–3 years of application support experience, particularly in healthcare, alongside strong troubleshooting skills. Join a diverse team contributing to improved health outcomes across New Zealand.

Qualifications

• 2–3 years' application support or IT experience.
• Experience with service management tools, ideally in healthcare.
• Knowledge of security best practices and related technologies.

Responsibilities

• Maintain, troubleshoot, and optimize business applications.
• Resolve incidents and support users effectively.
• Enhance system performance and collaborate with teams.

Skills

Application support experience

Troubleshooting skills

Teamwork and communication

Education

Relevant IT qualification

ITIL certification

Tools

ServiceNow

Jira Service Management

Job description

Application Support Analyst (PAS1), Digital Services

• Permanent, Full-time

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

Step into a role where your skills keep critical systems running and make a real difference every day. As an Application Support Analyst, you'll be hands-on in maintaining, troubleshooting, and optimising the business applications that underpin Health NZ's success. Working closely with your Team Lead, business stakeholders, and technical experts, you'll ensure our applications are reliable, efficient, and continuously improving.

From resolving incidents and supporting users to enhancing system performance and collaborating with development teams, you'll be at the centre of delivering stable, effective solutions. If you're passionate about problem-solving, supporting people, and helping digital tools perform at their best, this is your opportunity to grow your career while contributing to outcomes that matter across Aotearoa

About the Team/Service/ Location

Our Digital Applications & Products function is part of Digital Services and is at the heart of keeping Health NZ's applications & products connected, secure, and running smoothly. We focus on making applications simpler, more reliable, and better aligned to the needs of our people and patients. With dedicated teams structured around the applications and products they support, we deliver stability, faster improvements, and real value to clinicians, operational leaders, and end users nationwide. By working closely with our Digital Delivery function, we're ensuring digital services aren't just fit-for-purpose but truly enable better healthcare across Aotearoa

About you

You're a natural problem-solver with a collaborative mindset and a strong focus on service. With hands-on experience in application support, you're confident working across systems and tools, building relationships, and driving positive outcomes.

• 2–3 years' application support or IT experience, with proven troubleshooting skills
• Experience across applications, systems, and service management tools (e.g., ServiceNow, Jira Service Management), ideally in healthcare
• Knowledge of operating systems, databases, cloud platforms, and/or scripting, with a focus on IT security best practice
• Relevant IT qualification (or equivalent experience); ITIL certification is a bonus
• Strong teamwork and communication skills, with the ability to create a safe, supportive, and high-performing environment

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers' portal by Sunday 12thOctober. If you have any questions about the role, please contact Jayme at [e-mail]

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

Job details

Job Reference:

Job Reference: HNZ/1883157

Location:

New Zealand - All Locations - Work from where you are

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Information Technology - Information Technology