Application Analyst I

Cooper University Health Care; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading healthcare provider in New Zealand is seeking an application support professional to provide first-tier assistance to users. The role involves troubleshooting application issues, participating in testing, and supporting Go Live activities. Ideal candidates will have strong communication skills and a background in healthcare or IT, with opportunities for professional development and growth.

Benefits

Competitive compensation

Comprehensive benefits including health, dental, vision, life, disability, and retirement plans

Opportunities for career growth through professional development

Qualifications

• 0-2 years of relevant clinical, certification, and/or technical experience.
• Preferred healthcare licenses: RN, PT, OT, MA, LPN.
• Application-specific certification within 90 days of hire if applicable.

Responsibilities

• Provides first-tier support to application users.
• Troubleshoots issues impacting operational workflows.
• Acts as a liaison between end users and application analysts.

Skills

Communication

Customer Service

Multitasking

Education

High School diploma

Bachelor's degree in Business, Data Analytics, Information Technology/Systems, or Healthcare

Job description

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our professionals are dedicated to discovering clinical innovations and providing access to the latest facilities, equipment, technologies, and research protocols. We offer competitive compensation, comprehensive benefits including health, dental, vision, life, disability, and retirement plans, and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Provides first-tier support to application users by answering questions or resolving application problems via in person, telephone, or electronic communication. Troubleshoots issues impacting operational workflows for providers, patients, and end users. Acts as a liaison between end users and application analysts. Participates in testing activities, executes and documents test scripts, and supports Go Live and upgrade activities by understanding basic application-specific systems.

Experience Required

0-2 years of relevant clinical, certification, and/or technical experience. Candidates with a proven track record in the field and handling responsibilities related to the job will be considered.

Education Requirements

High School diploma required; Bachelor's degree preferred, especially in Business, Data Analytics, Information Technology/Systems, or Healthcare.

License/Certification Requirements

Preferred: Healthcare licenses such as RN, PT, OT, MA, LPN. Healthcare experience in hospital, medical practice, or health system settings. Application-specific certification or proficiency within 90 days of hire if applicable.

Special Requirements

Excellent written and verbal communication skills. Ability to translate IT terminology and processes effectively for key stakeholders. Strong customer service skills. Ability to multitask in a high-paced work environment.