APAC Enterprise Success Engineer (Remote)

Laravel; New Zealand; Remote; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote and globally distributed

Attend Laracon conferences

Paid time off

Family leave

Company equity

Welcome kit with Laravel swag

Small tight-knit team

Job summary

Laravel is seeking an Enterprise Success Engineer for a remote APAC-based portfolio, primarily serving mid-market and enterprise clients. You will be the technical partner, guiding onboarding, migrations, and scale-up while maintaining strong client relationships.

You’ll investigate and triage real-time needs, provide structured recommendations, and contribute to tooling for proactive health monitoring. A technical background helps you offer code-level insights without being a developer role.

Qualifications

• 2+ years of client-facing experience in advisory, implementation, or ongoing operational cadences.
• Experience with Laravel, the framework, in a personal or professional capacity.
• Technical literacy of general web application constructs and relevant cloud infrastructure/deployment strategies.
• Working knowledge of Cloud technologies’ tradeoffs, including serverless, autoscaling, networking, databases.
• Excellent written and verbal communication skills in English.
• Based in APAC timezones.

Responsibilities

• Serve as the primary technical point of contact for enterprise customers from onboarding through ongoing engagements.
• Guide onboarding and migration projects, including environment setup, private infrastructure and networking, database migrations, and more.
• Provide consultative technical guidance on best practices, deployment workflows, and application performance within our managed infrastructure.
• Contribute to internal tooling to scale proactive monitoring and address risks before they become issues.
• Own bespoke challenges end-to-end, addressing real time client needs and acquiring new skills to resolve complex issues.
• Create and document client-ready materials such as professional emails, written guides, and presentations.
• Advocate for customers internally by relaying product feedback and bespoke needs to Product and Engineering leadership.

Skills

Client-facing

Laravel framework

Cloud concepts

English communication

APAC time zones

Tools

AWS

GCP

DigitalOcean

Laravel Forge

Laravel Vapor

Job description

Laravel is seeking an Enterprise Success Engineer for a remote APAC-based portfolio, primarily serving mid-market and enterprise clients. You will be the technical partner, guiding onboarding, migrations, and scale-up while maintaining strong client relationships.

You’ll investigate and triage real-time needs, provide structured recommendations, and contribute to tooling for proactive health monitoring. A technical background helps you offer code-level insights without being a developer role.