Animal Management Officer

Auckland Council Group; Auckland; Hybrid; NZD 80.000 - 83.000; Vollzeit

Benefits dieser Stelle

Flexible working conditions

Well-being focus

Diversity & inclusion

Zusammenfassung

Auckland Council is seeking an Animal Management Officer to respond to public calls, enforce dog and stock control, and support prosecutions. You will work in West Auckland from the Henderson Animal Shelter, with a 24/7 roster including morning and evening on-call shifts.

A NZ driver’s license is required, and you will join a team dedicated to community safety and responsible ownership. The role emphasizes public-facing compliance, conflict management, and excellent customer service in diverse

Qualifikationen

• Public-facing background in compliance or regulatory work.
• Ability to manage conflicts calmly and professionally.
• Strong customer service orientation and communication skills.

Aufgaben

• Respond to public complaints about dog and stock control within the Dog Control Act 1996 and council policies.
• Manage service requests including aggressive/barking dogs, dog attacks, wandering dogs, stock issues; assist prosecutions as needed.
• Work in the community, pro‑active patrols, and on-call shifts as part of a 24/7 roster; operate from Henderson Animal Shelter.

Kenntnisse

Public-facing compliance background

Conflict management

Customer service

Jobbeschreibung

Select how often (in days) to receive an alert:

• Make a real impact by ensuring safety and promoting responsible dog ownership in the community
• Work independently with support, managing a variety of interesting and challenging cases
• Enjoy a competitive salary, allowance, and great benefits while making a difference in Auckland

You will work within the Dog Control Act 1996 and Council policies and procedures to respond to public complaints about dog and stock control; customer requests for services including managing aggressive and/or barking dogs, dog attacks, wandering dogs, stock issues; and providing requirements for proactive patrolling and assistance with prosecutions.

You will work in the community, often flying solo, tackling tasks with the support of a large team. You will also assist in prosecutions and intelligence lead proactive patrols.

This role is a variable 24/7 morning and evening roster with on‑call work, and covers West Auckland. Office is based at the Henderson Animal Shelter.

We need a conscientious person like you to ensure public safety and compliance. The key to your success is a prompt response to calls for assistance and providing exceptional service.

This role suits individuals with public‑facing compliance backgrounds, who demonstrate strong customer service and conflict management skills, a calm approach to resolving situations, and dealing with aggressive dogs and other animals.

A current, full clean NZ driver’s licence is required. Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well‑being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Salary range: $80,000 to $83,000 (depending on experience) plus shift and on‑call allowances. Our employer Kiwisaver contribution is additional to base salary offered.

Watch how Animal Compliance Officers contribute to our Auckland community here

Find a copy of the position description here

Applications close: Wednesday, 18 November 2026

Notes:

• The official title for this role is Animal Management Officer.
• We appreciate your interest in this role. If you have applied within the past three months, we will not require you to apply again

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This role is deemed safety‑sensitive and in line with Auckland Council policy, you will be required to complete pre‑employment drug and alcohol testing.

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.