Aircraft Service Agent - Queenstown

Air New Zealand Limited; Queenstown; On-site; NZD 28,000 - 36,000; Part time

Job summary

Air New Zealand Limited is seeking a permanent, part-time Aircraft Service Agent at Queenstown Airport. You will work both indoors and outdoors, handling baggage and performing aircraft interior cleaning, while staying close to various aircraft and equipment.

The role is physically demanding, requiring fitness, a willingness to work in tight spaces and in jet holds. Rotating shifts and a 40–80 hour fortnight roster apply.

Qualifications

• Eligible to live and work permanently in New Zealand at application.
• Minimum NZ Driver Licence (Restricted) at application.
• Experience in physically demanding, safety-conscious environments.
• Hard-working with strong service delivery to customers.
• Resilient with good time management and adaptability.

Responsibilities

• Handle baggage and assist with aircraft interior cleaning.
• Work indoors and outdoors, near various aircraft and equipment.
• Support operations during rotating shifts and strict safety standards.

Skills

Hard-working

Time management

Customer service

Job description

Kia ora!

Air New Zealand is currently looking for a permanent, part-time Aircraft Service Agent to join our team at Queenstown Airport.

What will I be doing?

Playing a key role in the operation at Queenstown Airport, you'll be working both indoors and outdoors, up close alongside a variety of aircraft and machinery. Your duties will include baggage handling and aircraft interior cleaning.

You will need to be comfortable working in tight spaces on smaller ATR aircraft and within jet aircraft holds. This is a physically demanding role, so being fit and comfortable working in a physical environment is essential.

Role requirements

• Entitled to live and work permanently in New Zealand at the time of applying (NZ Citizen, NZ Permanent Resident, or Australian Citizen)
• Minimum Restricted New Zealand Driver Licence at the time of applying
• Experience working in a physically demanding, safety-conscious environment
• Hard-working and motivated to deliver excellent service to our customers in a safe and timely manner
• Resilient, with strong time management skills and the ability to adapt to changing deadlines and priorities

Shift work roster

This part-time role sees you working between 40 and 80 hours per fortnight. You will be rostered on rotating shifts based on business needs and the flight schedule.

We operate every day between 05:30 and 22:00, including weekends, evenings, and public holidays. You will need to be flexible to work across these days and times.

Applications close 5 November 2026

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset - because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."