Agency Account Manager

Aotearoa New Zealand Association of Social Workers; Auckland; Hybrid; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work: two days from home

Friday morning tea with the crew

Job summary

Aotearoa New Zealand Association of Social Workers is seeking an experienced account leader to manage digital and media-led campaigns end-to-end. You’ll own client relationships, shape briefs, and ensure timely delivery with a clear, costed plan.

In this senior, permanent role, you’ll work across Media, Marketing and Creative leads, report to the Client Services Director, and thrive on turning performance data into client-ready insights. Hybrid work in Auckland or Wellington is available.

Qualifications

• Experience in agency account management for digital and media-led work.
• Ability to read a media plan and ensure it answers the brief.
• Comfortable with performance data and turning insights into action.

Responsibilities

• Own client relationships from brief to delivery.
• Shaped briefs and wrote clear, costed plans.
• Coordinate across Media, Marketing and Creative teams.
• Discuss scope and money clearly with clients.
• Keep projects organized and logged against changes.
• Present campaign results with actionable takeaways.
• Lead WIPs that the team and clients attend.

Skills

Agency account management

Media planning understanding

Client relationship skills

Job description

We're a seven-year-old full service agency of about twelve people across Auckland and Wellington. One week we're selling concert tickets, the next we're launching cars, filling school open days and convincing the country it needs another coffee. We're into big ideas, sharp briefs and clients who turn into fans.

The role

You'll be the person our clients trust most. You'll own a set of digital and media led accounts end to end: the relationship, the thinking, the brief, and getting great work out the door. This is real ownership and a real seat at the table, not a coordinator gig.

The best bit happens up front. You sit down with a client, ask the questions nobody else thought to ask, and walk out with a point of view. Behind you is a crew of Media, Marketing and Creative leads who've got your back on the big calls. You'll report to our Client Services Director.

What you’ll get stuck into

Being the go-to for your clients, and knowing their business well enough to be useful, not just responsive

Cracking the real problem, then shaping the plan across channels

Writing briefs our teams love working from: clear, costed and honest about the goal

Getting work flowing through Media, Marketing and Creative, and keeping it flowing

Keeping things commercially tidy: quote first, PO first, every change logged

Turning performance results into a story your clients can act on

Running WIPs people actually want to turn up to

You've done agency account management on digital and media led work

You can read a media plan and spot when it doesn't answer the brief

You know the platforms well enough to hold your own in the room

You're comfortable with performance data and enjoy translating it

You write a cracking brief (we'll ask)

You can talk scope and money without flinching

You're organised in a way everyone can see

Low ego, straight talking, and you'd rather flag a problem early than hope it goes away

The good stuff

A real account role where your thinking shapes the work

Clients across entertainment, auto, education, food and beverage, and government

Hybrid, with two days from home each week, in Auckland or Wellington

Friday morning tea with the crew

Permanent, full time, mid to senior. In the interview we'll ask you to walk us through a campaign you shaped and the questions you asked to get there.