Advisor Wellbeing Support - Napier

Kainga Ora; Hawke's Bay; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Five weeks' annual leave

Insurance benefits

Job summary

Kainga Ora – Homes and Communities in Hawke's Bay is seeking an experienced Advisor Wellbeing Support to assist whānau across Napier, Hastings and Central Hawke's Bay. You will apply your expertise in mental health, wellbeing, addiction and family harm to connect customers with the right services and strengthen community wellbeing.

You will collaborate with Housing Support Managers, lead case reviews and reflective practice, and help build frontline capability while travelling regularly to

Qualifications

• Experience working with people experiencing complex wellbeing needs (mental health, addiction, family harm, housing instability, crises).
• Experience coaching or mentoring frontline practitioners on complex customer situations.
• Strong understanding of mental health and social services sectors and referral pathways.
• Established stakeholder networks with external agencies, iwi, hapū, health providers and support services.
• Strong advocacy, influencing and collaboration across multiple agencies.
• Cultural awareness and ability to work with Māori and Pasifika communities.
• Excellent relationship-building and communication skills with a collaborative and empathetic approach.
• Background in social services fields (desirable).
• NZ Driver Licence with willingness to travel Hawke's Bay.

Responsibilities

• Support whānau across Hawke's Bay with complex wellbeing needs.
• Connect customers with appropriate mental health, wellbeing, addiction and housing supports.
• Partner with Housing Support Managers to provide specialist advice on complex situations.
• Facilitate case reviews, reflective practice sessions and collaborative problem-solving.
• Travel regularly to Napier, Hastings and Central Hawke's Bay to meet community partners.
• Build frontline staff capability through coaching and guidance.

Skills

Mental health expertise

Stakeholder networks

Community engagement

Advocacy & collaboration

Coaching & mentoring

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Use your mental health, wellbeing and social services expertise to support whānau experiencing complex challenges
• Leverage your local stakeholder networks and community relationships to create lasting impact across Hawke's Bay
• Permanent opportunity based in the Hawke's Bay region, plus 5 weeks' annual leave and insurance benefits

We're looking for an experienced Advisor Wellbeing Support to join our team supporting customers and whānau across the Hawke's Bay region, including Napier, Hastings and Central Hawke's Bay.

This is an opportunity to make a meaningful difference in the lives of our customers and their whānau by bringing your expertise in mental health, wellbeing, addiction, family harm, and community-based support services.

Working across a diverse range of stakeholders, you'll use your strong local networks and relationship-building skills to connect customers with the support they need and help strengthen wellbeing outcomes within the communities we serve.

You'll be part of a supportive team that values collaboration, professional expertise, and community partnerships. This role will suit someone who enjoys being out in the community, building trusted relationships, identifying opportunities for collaboration, and influencing positive outcomes for customers and whānau.

A key component of this role is partnering closely with Housing Support Managers to provide specialist advice and support on complex customer situations. Through facilitating case reviews, reflective practice sessions and collaborative problem-solving, you'll help build capability across the Housing Support team while ensuring customers and whānau are connected to the most appropriate support services and interventions. Your expertise will contribute to both positive customer outcomes and the ongoing development of frontline staff.

As this role supports customers and stakeholders across Napier, Hastings and Central Hawke's Bay, regular travel will be required. You'll enjoy meeting with community partners, attending stakeholder forums, and strengthening local networks to support positive wellbeing outcomes.

We're looking for someone with a strong background in supporting vulnerable individuals and whānau, who can confidently build partnerships and work collaboratively across community and government networks.

To be successful in this role, you'll bring:

• Experience working with people experiencing complex wellbeing needs, including mental health challenges, addiction, family harm, housing instability, crisis situations, or other related social challenges.
• Experience working alongside frontline practitioners to facilitate reflective practice, case reviews and professional development discussions. You'll be confident supporting Housing Support Managers to navigate complex customer situations, identify appropriate intervention pathways, strengthen connections with support services, and build capability through coaching, guidance and collaborative problem-solving.
• A strong understanding of the mental health and social services sectors, including available supports, referral pathways, and community-based services.
• Established stakeholder networks and the ability to develop and maintain trusted relationships with external agencies, community organisations, iwi, hapū, health providers and support services.
• Strong advocacy, influencing and collaboration skills, with the ability to work alongside multiple agencies to support positive outcomes for customers and whānau.
• Experience supporting, coaching or mentoring others in responding to complex customer situations and wellbeing concerns.
• Demonstrated cultural awareness and the ability to work respectfully with people from diverse backgrounds, particularly Māori and Pasifika communities.
• Exceptional relationship-building and communication skills, with a collaborative, strengths-based and empathetic approach.
• Ideally, a background in mental health, addiction services, social work, community services, family violence prevention, housing support, corrections, nursing, counselling, psychology, or another relevant social services field.
• A current, full and clean New Zealand Driver Licence, with the ability and willingness to travel regularly throughout the Hawke's Bay region.

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development.

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

At Kāinga Ora, our mahi sits at the heart of Aotearoa's housing system. Every day, we help shape how our customers live today and into the future. It's meaningful mahi, and we're transforming how we work so we can deliver even better outcomes.

Our transformation focuses on three things:

• Our future – building a high performing organisation that delivers quality housing for generations.
• Our tenants – warm, dry, well-maintained homes and the right support to help people live well.
• Our people – simple processes, modern technology and opportunities to learn, grow and thrive.

Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better.

Kāinga Ora is a place where people feel valued and supported. You'll find opportunities to grow your skills and build a career you're proud of, with fair pay and flexible ways of working that support both our people and our customers.

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga – People at the Heart
• Whanake – Be Bold

Applications close on Monday 31 August at 11:55pm.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.