Adviser Wealth Quality Assurance (Plan Writer)

Westpac New Zealand; Tauranga; On-site; NZD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Tauranga is seeking a Quality Assurance Specialist to enhance the delivery of high-quality financial advice. The ideal candidate will have 5+ years in financial services, excellent communication skills, and experience with regulatory compliance. This role focuses on guiding and supporting advisers, ensuring adherence to internal and external standards. Offers include generous leave and growth opportunities.

Benefits

4 weeks standard holiday + 5 additional wellbeing days

Insurance discounts

Career growth programs

Generous parental leave

School holiday subsidy

Qualifications

• Minimum five years’ experience in the financial services industry.
• Three years’ experience quality assuring financial advice.
• Superior customer service and communication skills.

Responsibilities

• Review and quality-assure financial advice documents.
• Provide guidance and training to advisers.
• Engage in workstreams that add value to the advice process.

Skills

Financial advice process

Regulatory compliance

Customer service

Analytical skills

Communication skills

Education

Graduate Diploma in Personal Financial Planning

New Zealand Certificate in Financial Services (Level 5)

Tools

XPLAN

MS Office

Job description

Mō Te Tūranga – About The Role

The Advice Quality & Governance Team plays a critical role in ensuring the delivery of high-quality financial advice to Westpac's customers and staff. As a trusted business partner and subject matter experts, you’ll work closely with Wealth Office Advisers, Wealth Consultants, and the Leadership Team to provide timely guidance, training, and support. To be successful in this role, you'll need to be a collaborative and strategic thinker who can drive business outcomes while maintaining the highest standards of advice quality and governance.

Your key responsibilities include reviewing and quality-assuring financial advice documents to ensure they meet regulatory requirements, industry best practices, and internal business rules. You will also provide specialist input on complex customer situations, write and peer-review advice documents, and engage in additional workstreams that add value to the advice process. The focus on quality, governance, and collaboration enables Westpac to deliver exceptional financial advice and services to our customers.

Ngā mea kia whai angitū ahau? – What do I need to be successful?

• At least five years’ experience in the financial services industry, with excellent knowledge of the financial advice process, industry legislation/best practice, customer needs and investment products.
• 3 years’ plus experience in a similar role (i.e. quality assuring financial advice).
• Graduate Diploma in Personal Financial Planning or New Zealand Certificate in Financial Services (Level 5 – Investment strand).
• Good knowledge of MS Office products – Word, Excel, Outlook & Teams etc.
• Superior customer service, communication, and analytical skills with refined attention to detail.
• Relevant tertiary qualification (preferred).
• Experience working with XPLAN software or similar Customer Relationship Management (CRM) tools (preferred).

Westpac Hei Wāhi Mahi | Working at Westpac

Benefits

As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications Close

15 October 2025