Administration Support

Health New Zealand - Te Whatu Ora - Lakes; Rotorua; On-site; NZD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Free staff parking

Free flu vaccination

Discounts (local businesses)

Access to Employee Assistance Program

Job summary

Health New Zealand - Te Whatu Ora - Lakes is seeking an Administration Support professional for the Integrated Operations Centre, based at Rotorua Hospital (also covering Taupo Hospital). This permanent, full-time role supports patient admissions, discharges, transfers, and general administration across hospital services.

You will collaborate with clinical and non-clinical teams to ensure accurate patient information, efficient processes, and excellent customer experiences within a busy

Qualifications

• Proven administration experience, ideally within a healthcare environment.
• Strong computer literacy, including Microsoft Office and multiple electronic systems.
• Excellent communication and customer service skills, with the ability to interact confidently with a diverse range of people.
• A sound understanding of privacy, confidentiality, and the importance of accurate data management.
• The ability to prioritise competing demands, work effectively under pressure, and contribute positively as part of a team.
• Full driver’s licence.

Responsibilities

• Act as a key point of contact for hospital services, supporting patient admissions, discharges, transfers, and general administration functions.
• Work across multiple systems and teams and collaborate closely with clinical and non-clinical teams to ensure patient information is accurate, accessible, and supports safe patient care.
• Provide efficient administrative support to ensure smooth hospital operations and patient flow.
• Deliver outstanding customer service and contribute to positive health outcomes.

Skills

Administrative experience

Customer service

Data privacy understanding

Microsoft Office

Communication skills

Multiple electronic systems

Tools

Microsoft Office

Electronic systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Health New Zealand - Te Whatu Ora - Lakes - Rotorua, North Island

Administration Support - Integrated Operations Centre

Based at Rotorua Hospital (also covering Taupo Hospital)

Permanent, full time (80 hours per fortnight)

Be the vital link in a patients' healthcare journey while making a real difference in your community. Enjoy a varied and rewarding role.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This is a diverse role where you will act as a key point of contact for hospital services, supporting patient admissions, discharges, transfers, and general administration functions. You will work across multiple systems and teams and collaborate closely with clinical and non-clinical teams to ensure patient information is accurate, accessible, and supports safe patient care.

This role offers an excellent opportunity for an experienced administrator who enjoys problem-solving, thrives in a busy environment, and is passionate about delivering outstanding customer service while contributing to positive health outcomes.

About the Team/Service/ Location

Administration Services provides administrative support across Health New Zealand | Te Whatu Ora Te Lakes. Our team works closely with clinical and operational services to ensure accurate patient information, efficient hospital processes, and excellent customer experiences across the organisation.

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience. As well as a supportive, inclusive and diverse work environment,

• competitive salary
• free staff parking
• free flu vaccination
• discounts (with local businesses)
• access to Employee Assistance Program

About you

You will bring strong administrative experience, excellent attention to detail, and a customer-focused approach to your work.

You will also have:

• Proven administration experience, ideally within a healthcare or complex service environment
• Strong computer literacy, including experience using Microsoft Office and multiple electronic systems
• Exceptional communication and customer service skills, with the ability to interact confidently with a diverse range of people
• A sound understanding of privacy, confidentiality, and the importance of accurate data management
• The ability to prioritise competing demands, work effectively under pressure, and contribute positively as part of a team
• Full driver's licence

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.