Administration Support

New Zealand Government; Bay of Plenty; On-site; NZD 48,000 - 64,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Lakes is recruiting for an Administration Support role in the Integrated Operations Centre, based at Rotorua Hospital with Taupo coverage. This permanent, full-time position supports patient admissions, discharges and transfers while handling general administrative tasks across hospital services.

You will work across multiple systems and teams to ensure accurate patient information, enabling safe patient care and excellent service delivery in a busy environment.

Qualifications

• Proven administration experience, ideally within a healthcare or complex service environment.
• Strong computer literacy, including experience using Microsoft Office and multiple electronic systems.
• Exceptional communication and customer service skills, with the ability to interact confidently with a diverse range of people.
• A sound understanding of privacy, confidentiality, and the importance of accurate data management.
• The ability to prioritise competing demands, work effectively under pressure, and contribute positively as part of a team.
• Full driver’s licence.

Responsibilities

• Support patient admissions, discharges, and transfers.
• Coordinate across multiple systems and teams to ensure accurate information.
• Ensure patient information is accessible and supports safe patient care.
• Deliver reliable customer service in a busy hospital environment.

Skills

Administration experience

Microsoft Office

Communication skills

Privacy & data management

Prioritisation under pressure

Driving licence

Tools

Microsoft Office

Job description

Administration Support - Integrated Operations Centre

Based at Rotorua Hospital (also covering Taupo Hospital)

Permanent, full time (80 hours per fortnight)

Be the vital link in a patients' healthcare journey while making a real difference in your community. Enjoy a varied and rewarding role. Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This is a diverse role where you will act as a key point of contact for hospital services, supporting patient admissions, discharges, transfers, and general administration functions. You will work across multiple systems and teams and collaborate closely with clinical and non-clinical teams to ensure patient information is accurate, accessible, and supports safe patient care.

This role offers an excellent opportunity for an experienced administrator who enjoys problem-solving, thrives in a busy environment, and is passionate about delivering outstanding customer service while contributing to positive health outcomes.

About the Team / Service / Location

Administration Services provides administrative support across Health New Zealand | Te Whatu Ora Te Lakes. Our team works closely with clinical and operational services to ensure accurate patient information, efficient hospital processes, and excellent customer experiences across the organisation.

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience. As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, free staff parking, free flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

For more information on living and working in Rotorua and Taupo click here

• competitive salary
• free staff parking
• free flu vaccination
• discounts (with local businesses)
• access to Employee Assistance Program

About you

You will bring strong administrative experience, excellent attention to detail, and a customer-focused approach to your work. You will also have:

• Proven administration experience, ideally within a healthcare or complex service environment
• Strong computer literacy, including experience using Microsoft Office and multiple electronic systems
• Exceptional communication and customer service skills, with the ability to interact confidently with a diverse range of people
• A sound understanding of privacy, confidentiality, and the importance of accurate data management
• The ability to prioritise competing demands, work effectively under pressure, and contribute positively as part of a team
• Full driver's licence

Click here for Position DescriptionClick here for Collective Agreement (if applicable)

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.