Administration - Customer Service Support

Laser® Group NZ; Auckland; On-site; NZD 55,000 - 65,000; Full time

Job summary

A leading service provider in Auckland is seeking a Customer Service Support specialist to manage operational processes for customer queries and project administration. The ideal candidate has strong communication skills and a proactive attitude, with experience in administration or customer service being highly valued. This full-time role offers a competitive remuneration package and the opportunity to be part of a reputable team.

Benefits

Competitive remuneration package

Convenient office location

Off-street parking

Qualifications

• Relevant experience in an administration, project administration or customer services role.
• Trade industry experience would be a huge advantage.
• Process-driven and proactive approach is essential.

Responsibilities

• Deliver on operational processes related to Customer and Member queries.
• Engage with Laser Members, Customers, and the Commercial Team to provide project administration support.

Skills

Excellent oral and written communication skills

Organisational skills

High level of computer literacy including MS Office

Attention to detail

Tools

simPRO job management software

Job description

Overview

Laser Plumbing and Electrical currently has over 250 members and has evolved to become the leading electrical and plumbing contracting network across New Zealand and Australia. From our commitment to our members, matched with our commitments to our customers and our community – we’re dedicated to upholding our ‘Totally Dependable’ service guarantee.

We’re looking for a service administration extraordinaire to take a newly created role as our next Customer Service Support. In this role, you’ll be responsible for delivering on operational processes related to Customer and Member queries, including job scheduling and management, accurate reporting, monitoring and adherence to health and safety best practices.

You’ll play a key role in the delivery of several Laser Group Services projects, with a focus on providing great customer outcomes. You’ll regularly engage with the Laser Members, Customers, and the Commercial Team to provide project administration support.

Responsibilities

• Deliver on operational processes related to Customer and Member queries, including job scheduling and management, accurate reporting, monitoring and adherence to health and safety best practices.
• Engage with Laser Members, Customers, and the Commercial Team to provide project administration support for Laser Group Services projects.

Qualifications

• Relevant experience in an administration, project administration or customer services role.
• Trade industry experience would be a huge advantage.
• Be process-driven and proactive.
• Excellent oral and written communication skills with an interpersonal style.
• Excellent attention to detail, organisational and time management skills.
• Be confident and resilient in approach with internal and external teams.
• High level of computer literacy including MS Office. Previous experience with simPRO job management software would be an advantage.
• Strong knowledge of New Zealand Health & Safety practices.

Location and Hours

This is a full-time role (Monday to Friday 8:30 am – 5:30 pm) with the flexibility to start earlier if and when required. This role is based from our Head Office in Avondale, Auckland.

Benefits

• Competitive remuneration package
• Convenient office location – close to motorway access and local amenities
• Off-street parking

Additional Information

This is a great opportunity for you to showcase your excellent administration skills and be a part of a reputable team. Ready to start something new? Click ‘Apply’ today.

Please note: To be eligible, you must already reside in New Zealand and have the legal right to work here.