Admin Assistant

Thye Hua Kwan Moral Charities Limited; Queenstown; On-site; NZD 50,000 - 60,000; Full time

Job summary

A charitable organization in Queenstown is seeking an Admin Assistant to support operations at the Children Therapy Space. Responsibilities include managing client appointments, answering enquiries, and providing administrative support. The ideal candidate should have basic proficiency in Microsoft Office, excellent communication skills, and a calm demeanor in challenging interactions. This role is vital for assisting therapists and ensuring a welcoming environment.

Qualifications

• Proficiency in basic Microsoft Word and Excel.
• Ability to write clear and professional emails.
• Polite and patient communication skills.
• Calm demeanor when interacting with challenging parents.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer enquiries via phone, WhatsApp, and email.
• Manage booking and scheduling of client appointments.
• Liaise with parents regarding appointment schedules.
• Update the centre's waiting list and client register.
• Collect payments from clients.
• Send appointment reminders to clients' parents.
• Greet clients and assist with temperature taking.
• Explain appointment policies to parents.
• Maintain and restock centre resources.
• Provide administrative support to therapists and managers.
• Assist in locking of centre daily.

Skills

Microsoft Word proficiency

Microsoft Excel proficiency

Professional email communication

Good communication skills

Team player mentality

Attention to detail

Job description

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

Designation

Admin Assistant (CTS - Children Therapy Space)

Responsibilities

We\'re looking for an Admin Assistant to support service operations, based at Children Therapy Space.

• Answer enquiries via phone, WhatsApp, and email
• Manage booking and scheduling of client appointments on online platform
• Liaise with parents regarding appointment schedules
• Update the centre\'s waiting list and client register
• Collect payments (PayNow, CDA, NETS)
• Send appointment reminders to clients\' parents
• Greet and welcome clients; assist with temperature taking
• Explain appointment policies, PDPA, and related matters to parents
• Maintain and restock centre resources and stationery
• Provide administrative support to therapists and centre managers
• Assist in locking of centre on a daily basis

Qualifications

Skills & Requirements:

• Basic proficiency in Microsoft Word and Excel
• Able to write and send clear, professional emails
• Good communication skills; polite and patient
• Demonstrate a calm and professional demeanor when addressing challenging parent interactions
• Strong team player; works closely with therapists and centre managers
• Responsible, organised, and attentive to details