Account Manager

ClearCourse; Wellington; Hybrid; NZD 80,000 - 116,000; Full time

Job summary

A leading technology group is seeking an experienced Account Manager to build strong relationships with clients and drive revenue growth. The candidate will have a proven success in Account Management, particularly in the software or retail technology sector. The role is hybrid, offering significant benefits including an enhanced company pension and annual leave. Join a dynamic, growing team focused on customer success.

Benefits

25 days annual leave plus your birthday off

Volunteering days

Private medical cover

Employee wellbeing perks

Retail discounts

Qualifications

• Proven success in a client-facing, target-driven Account Management role.
• Experience in the software or retail technology sector, ideally including EPOS.
• Ability to understand customer needs and align them with appropriate technology solutions.

Responsibilities

• Build strong relationships with existing clients to ensure satisfaction and retention.
• Identify and close cross-sell and upsell opportunities within customer base.
• Migrate existing customers onto the ClearAccept payment gateway.

Skills

Client management

Consultative sales approach

Strong communication skills

Commercial acumen

Job description

Location: Hybrid – Office base in Waterlooville

Brand: Swan Retail (part of ClearCourse)

Job Type: Full-Time

Join a market leader in retail technology. Swan Retail, part of the ClearCourse Group, is a leading provider of end-to-end EPOS software, integrated payments, and services for retailers across a wide range of sectors – including furniture, department stores, garden centres, fashion, and sports & stadia hospitality.

We are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry.

You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of our solutions. From driving adoption of our latest features to cross-selling new modules and services – you’ll play a key role in customer success, revenue growth, and long-term retention.

The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption.

What You’ll Do

• Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention
• Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets
• Develop a deep understanding of Swan Retail’s solutions and guide customers to use our tools more effectively
• Provide consultative guidance to customers to align their technology roadmaps with our evolving product set
• Own strategic growth plans for key accounts in your portfolio
• Migrate existing customers onto the ClearAccept payment gateway using commercial insight and negotiation skills
• Maintain accurate CRM records and report pipeline updates clearly to the Account Management Lead
• Provide regular forecasts and performance updates including metrics, revenue predictability, and churn risk
• Collaborate with teams across Support, Operations, Development, and Marketing to deliver a great customer experience
• Offer exceptional customer service and proactively resolve issues
• Stay up to date with market trends, industry developments, and product knowledge

What We’re Looking For

• Proven success in a client-facing, target-driven Account Management role
• Experience in the software or retail technology sector, ideally including EPOS
• Ability to understand customer needs and align them with appropriate technology solutions
• Strong commercial acumen and consultative sales approach
• Confident communicator who can engage and influence at all levels
• Ability to remain calm and positive under pressure
• Experience in or interest in retail sectors such as department stores, furniture, or hospitality is an advantage

Key Behaviours and Attributes

• Strong commercial awareness
• Excellent communication and presentation skills
• High levels of empathy, professionalism, and confidence in customer interactions
• A persuasive, consultative, and proactive approach

Why Join ClearCourse?

Swan Retail is part of ClearCourse – a fast-growing UK-based technology group backed by Aquiline Capital Partners. Together, we are building a brilliant software and payments business with exceptional people and market-leading products at its core.

Our collaborative group structure allows each business to retain its unique strengths while benefiting from shared technology, integrated payments, and operational support. Across ClearCourse, we are focused on working better together – and we’re just getting started.

Benefits

• Hybrid-working model with 25 days annual leave plus your birthday off
• Volunteering days
• Life Assurance and Group Income Protection
• Private medical cover with cash plan
• Enhanced Company Pension
• Employee wellbeing perks such as the Calm app, a cycle-to-work scheme, and discounted gym memberships
• Retail discounts and an Employee Assistance Programme

If you’re passionate about helping customers succeed and want to be part of a dynamic, growing group, we’d love to hear from you.