Account Manager

JR United Kingdom; Oxford; On-site; NZD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Manager to enhance client relationships and deliver exceptional service. This role involves collaborating with various teams to ensure client satisfaction through effective communication and problem-solving. You'll be responsible for managing stakeholder expectations, creating detailed reports, and contributing to the overall growth of the business. With a focus on accuracy and timely delivery, this position offers a unique opportunity to make a significant impact in a dynamic environment. Join a passionate team dedicated to improving patient care through innovative solutions and enjoy a comprehensive benefits package that supports your professional development and well-being.

Benefits

25 days annual leave + public holidays

Private Medical Insurance

10% Pension Contribution

Employee Assistance Programme

Training Programme access

Extended parental leave

Cycle to work scheme

Company laptop

1 paid Volunteering day per year

EV salary contribution scheme

Qualifications

• Proven ability to manage tasks simultaneously and accurately.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Manage stakeholder relationships and ensure project expectations are met.
• Create bespoke reporting and collaborate with marketing for client satisfaction.

Skills

Planning and organisation

Attention to detail

Excel

Communication skills

Relationship building

Job description

We are very excited to be hiring for an Account Manager to join our Account Management team at Consultant Connect, part of Teladoc Health Group. Our Account Managers are the principal contact for their allocated regional clients and their focus is on great client service, accuracy, and timely delivery of work, relationship building and growth.

Contract type: Permanent

Hours of work: Monday to Friday, 37.5 hours / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)

Place of work: hybrid (home and Oxford office)

The role involves working across all areas of our business. You will frequently work with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities and the Sales & Innovation team to identify opportunities for growth and added value.

Key role responsibilities

1. Stakeholder management & Relationship building:
   • working with the AM to ensure expectations of stakeholders are met
   • supporting the AM in the delivery of the project strategy
   • monitoring activity data to review growth
   • identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these
2. Reporting & Analysis:
   • creating bespoke reporting including monthly reports to clients
   • working with the Tech team to ensure any Mode reports are set-up correctly
3. Client Satisfaction:
   • working with the Marketing team to ensure surveys go out to all key users
   • collating and interpreting survey results
   • working with AM to develop action plan and creation of case studies
   • ensuring successes are shared with client and key users
4. Problem solving & risk mitigation:
   • supporting the AM in their problem-solving activities
   • monitoring projects and sharing any trends or concerns to mitigate risk

Combination of skills we are looking for

• Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
• Excellent attention to detail
• Good working knowledge of Excel
• Excellent communication and relationship building skills

Behaviours that will help you succeed in this role

• Proactivity:
  • be proactive rather than reactive; plan, add value, solve problems
  • ability to manage up
  • results-driven, self-motivated, flexible, and resilient
• Ownership & accountability:
  • taking accountability for your work
  • seeking out advice from best-placed people to help shape solutions
  • working with peers to gain insights to avoid unnecessary escalation
  • taking a sense of pride in work to ensure accuracy and consideration
• Positivity:
  • approaching projects, challenges, and people with a positive, can-do attitude.

What you can expect from us

Reward and recognition

• Currently our benefits package includes:
• 25 days annual leave + public holidays
• Private Medical Insurance following probation
• 10% Pension Contribution (5% employer and 5% employee)
• Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle advice, as well as counselling and Mental Health support
• MyStrength, our own emotional awareness app supporting your mental and physical wellbeing
• 1 paid Volunteering day per year
• Training Programme access - delivered in conjunction with Teladoc Health, our parent company
• Extended parental leave
• Cycle to work scheme
• EV salary contribution scheme
• Company laptop

Onboarding & Development

We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.

About the company

Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas and 120 hospitals. We are part of Teladoc Health Group.

To our clients, we offer: Enhanced Advice & Guidance: Telephone Advice & Guidance, Photo Messaging Advice & Guidance, and Email Advice & Guidance, supported by the National Consultant Network, and Referral Backlog Triage for areas with high backlogs again supported by the National Consultant Network. Our Telemedicine Devices, Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency.

About the team

We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.

Although the team has grown rapidly over recent years, the positive side of our ‘start-up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements.

We work in a fast-paced environment that is subject to constant change – which makes working at Consultant Connect both exciting and challenging.

Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part-time basis when applicable.

Equality and Diversity

Consultant Connect adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.

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Created on 20/04/2025 by JR United Kingdom