Access Control Administrator

Auckland Airport; Auckland; Vor Ort; NZD 55.000 - 75.000; Vollzeit

Zusammenfassung

Auckland Airport is seeking a reliable frontline team member for the access control office reception. This fast-paced role requires trust, self-management, strong data entry and customer service, with the ability to work independently.

You will handle card applications, update records in the CEM system, respond to emails, liaise with AVSEC AIC Card offices and HR, and seek improvements to procedures while upholding high standards of confidentiality.

Qualifikationen

• 5 years previous experience in an airport operational or security-based role.
• Accurate and fast data entry skills with attention to detail
• Excellent proven frontline customer service & multi-tasking skills
• Experience in holding courageous conversations and maintaining standards
• Demonstrate a high level of personal trust, confidentiality and accountability
• High standard of business writing and verbal communication skills
• Working knowledge and demonstrated abilities of Office 365 applications
• Effective time management and ability to prioritise requests under a constant workload.

Aufgaben

• Provide front line customer service for our access control office reception
• Checking access card application forms are complete and correct
• Updating personal and company records in the CEM access control system.
• Updating any breach notice data into the CEM access control system.
• Responding to requests and communications via the Access Control email inbox
• Liaison with the AVSEC AIC Card office(s) & key stakeholder HR teams.
• Identify opportunities for continuous improvement of the access control system & procedures

Kenntnisse

Airport operations experience

Data entry

Frontline customer service

Confidentiality and accountability

Office 365

Time management

Jobbeschreibung

What you will be doing

This is a fast-paced frontline role that requires a high level of trust and reliability combined with excellent self-management, customer service, data entry and multi-tasking skills and the ability to work independently.

Your key responsibilities are:

• Provide front line customer service for our access control office reception
• Checking access card application forms are complete and correct
• Updating personal and company records in the CEM access control system.
• Updating any breach notice data into the CEM access control system.
• Responding to requests and communications via the Access Control email inbox
• Liaison with the AVSEC AIC Card office(s) & key stakeholder HR teams.
• Identify opportunities for continuous improvement of the access control system & procedures

What you'll bring to the role

At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values All In | Tātou tatou - How we feel, Know How | Kōkiri Tahi - How we think and Let's Go | Karawhiua - How we act.

To ensure your success in this role, you will need:

• 5 years previous experience in an airport operational or security-based role
• Accurate and fast data entry skills with attention to detail
• Excellent proven frontline customer service & multi-tasking skills
• Experience in holding courageous conversations and maintaining standards
• Demonstrate a high level of personal trust, confidentiality and accountability
• High standard of business writing and verbal communication skills
• Working knowledge and demonstrated abilities of Office 365 applications
• Effective time management and ability to prioritise requests under a constant workload.

About us

From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.

With so many moving parts to keep the airport precinct running, it's our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you'll share our ambition to be a great New Zealand business, and one that's making a strong contribution to the wellbeing of our communities and economy.

E mahi ana mātou mō Aotearoa. We are working for New Zealand.

Auckland Airport is more than just a business. It's a truly unique place with an important role to play in New Zealand's recovery. Together we're its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We're all about creating a sense of place where everyone can thrive, and one where others aspire to work. We're a diverse and inclusive workplace and welcome people from all walks of life.

Whiria te tangata. Our values weave us together. They're what we stand for, who we are and how we act.