Team Leader - Guest Experience & Operations

Activate Games Oslo 2 AS; Oslo fylke; On-site; NOK 540,000 - 620,000; Full time

Job summary

Activate Games Oslo 2 AS is seeking a Team Leader for Activate Games Bærum. You will lead daily operations, coach the team, and own a focus area in Sales, People, or Operations to deliver outstanding guest experiences.

The role emphasizes a hands-on leadership style, with shift work including evenings and weekends. Salary is based on agreement and experience. This is a full-time position in a growing entertainment concept.

Qualifications

• Experience in customer service is required.
• Leadership background is preferred.
• Fluent in Norwegian; good English is an advantage.
• Available to work evenings and weekends.
• Hands-on operational tasks; shift-based with rotating schedules.

Responsibilities

• Ensure smooth daily operations and strong team performance.
• Coach, support and motivate team members to succeed.
• Maintain guest experience and service quality.
• Handle challenges and complaints, elevate when needed.
• Manage daily routines including bookings, reporting, and maintenance.

Skills

Customer service

Leadership experience

Norwegian fluency

English an advantage

Evenings & weekends availability

Hands-on operations

Full-time 37.5h

Job description

Activate Games Oslo 2 AS is seeking a Team Leader for Activate Games Bærum. You will lead daily operations, coach the team, and own a focus area in Sales, People, or Operations to deliver outstanding guest experiences.

The role emphasizes a hands-on leadership style, with shift work including evenings and weekends. Salary is based on agreement and experience. This is a full-time position in a growing entertainment concept.