System Administrator I — AI‑Powered IT & User Support

foodora; Oslo; On-site; NOK 550,000 - 700,000; Full time

Benefits offered by this job

SATS gym

Transport subsidies

LinkedIn Learning

Health and travel insurance

Employee discount

Job summary

foodora is seeking a System Administrator 1 to join our Oslo team. You will maintain core IT systems, support end users, and guide onboarding and troubleshooting.

The role emphasizes hands-on support for Windows and MacOS devices, ticketing with Jira/ServiceNow, and collaboration with the Infrastructure team. In addition to standard IT operations, you will work on asset management, access governance (Okta, SailPoint IIQ), and pilot AI-assisted automations to improve efficiency.

Qualifications

• 1 year of experience in IT operations or 1st-level support with hands-on workstation management (Windows & MacOS).
• Strong troubleshooting skills for hardware and enterprise software.
• Excellent communication skills and ability to work independently.

Responsibilities

• Provide on-site and remote end-user support via chat, email, and in person.
• Log, prioritise, and resolve tickets (Jira, ServiceNow) covering networking, printers, and A/V.
• Track IT assets and maintain MDM compliance (JAMF, Intune).
• Support access management and contribute to IT governance initiatives.
• Improve onboarding/offboarding efficiency and IT KPIs/SLAs.
• Explore AI-assisted tooling to speed up troubleshooting and create knowledge resources.

Skills

End-user support

Troubleshooting

Windows

MacOS

Communication skills

Tools

Jira

ServiceNow

Okta

SailPoint IIQ

JAMF

Intune

Job description

foodora is seeking a System Administrator 1 to join our Oslo team. You will maintain core IT systems, support end users, and guide onboarding and troubleshooting.

The role emphasizes hands-on support for Windows and MacOS devices, ticketing with Jira/ServiceNow, and collaboration with the Infrastructure team. In addition to standard IT operations, you will work on asset management, access governance (Okta, SailPoint IIQ), and pilot AI-assisted automations to improve efficiency.