Support Associate

Wolt; Oslo; Hybrid; NOK 165,000 - 220,000; Part time

Benefits offered by this job

Wolt credits cashback

Visma Advantage Benefits Program

Employee assistance program

Wolt-wide training programs

Fruits and drinks at the office

Job summary

Wolt is seeking part-time Support Associates to join our Oslo team. You’ll handle customer inquiries via live chat, email and phone, help keep delivery operations running smoothly, and contribute to building a stronger support function with the team.

Fluent Norwegian and good English are required, and you’ll work in flexible shifts including evenings and weekends at our Oslo office. Remote work is not available.

Qualifications

• You have strong communication skills with a personal touch and a customer-first mindset.
• You are fluent in Norwegian and proficient in English.
• You can learn quickly, multitask, and thrive in a fast-paced environment.

Responsibilities

• Support customers, courier partners and venues via live chat, email and phone.
• Ensure that the delivery operations run smoothly.
• Develop our support function together with the support team and other units.

Skills

Communication skills

Norwegian fluency

English proficiency

Fast learner

Multitasking

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!

We are looking for part-time (10h/week) Support Associates to join our support team in Oslo.

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat, email and phone
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in flexible shifts across weekday evenings and weekends - our support is open seven days a week
• You can work from our office at Kongens gate 4, 0153 Oslo - we don't provide possibilities to work remotely
• You are fluent in Norwegian language and you have professional working proficiency in English

What you’ll get by joining us

• Wolt credits cashback benefit
• Visma Advantage Benefits Program
• Employee assistance program
• Wolt-wide training programs
• Fruits and drinks at the office

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.