Strategic Workforce Manager – Forecasting & Capacity

Capital One; Oslo; On-site; NOK 134,000 - 268,000; Full time

Job summary

Capital One is seeking a Workforce Manager in the Philippines to strategize and lead Workforce Management efforts supporting Canada operations, focusing on forecasting, budgeting, capacity planning, access support, and data management.

The role demands strategic leadership of a WFM team, cross-functional collaboration, and a strong emphasis on data-driven staffing decisions to improve service delivery and operational efficiency.

Qualifications

• Requires college degree and 2+ years in Workforce Management (Forecasting, Capacity Planning or Budgeting)
• 2+ years in a managerial role leading teams
• 5+ years in call center/WFM environment
• Hybrid work setup and night shifts are required

Responsibilities

• Develops and implements annual Workforce Management plan including budgeting and capacity planning.
• Monitors daily/weekly/monthly workforce trends and analyzes data for staffing optimization.
• Leads and mentors a team of WFM managers and professionals.
• Collaborates cross-functionally with HR, Operations, Finance, and leadership to optimize service delivery.

Skills

WFM forecasting

Analytical skills

People management

Excel/Sheets

WFM tools

Education

Bachelor's degree

Tools

Excel/Sheets

WFM platforms

Job description

Capital One is seeking a Workforce Manager in the Philippines to strategize and lead Workforce Management efforts supporting Canada operations, focusing on forecasting, budgeting, capacity planning, access support, and data management.

The role demands strategic leadership of a WFM team, cross-functional collaboration, and a strong emphasis on data-driven staffing decisions to improve service delivery and operational efficiency.