Sr. Associate, Associate Relations

Capital One; Oslo fylke; Hybrid; NOK 69,000 - 107,000; Full time

Job summary

Capital One is seeking a Sr. Associate in Associate Relations in the Alabang area to supervise AR operations and support day-to-day HR processes.

Responsibilities include AR administration, case handling, data analysis, onboarding, and stakeholder collaboration. The role requires 3 years of experience with at least 1 year in supervision, and knowledge of Philippine labor laws. Hybrid work with a mid-shift schedule is preferred.

Qualifications

• College graduate or equivalent work experience.
• 3 years working experience in related discipline, with 1 year in supervisory role.
• Knowledge in Philippine labor laws and regulations, strong case management experience, project management and process improvement.

Responsibilities

• Oversees day to day AR administration and operations.
• Supervises daily AR case management, inquiries and notifications.
• Liaises with associates on AR inquiries and ensures timely, logged responses.

Skills

Labor laws

Case management

Project management

Process improvement

Communication

Analytical skills

Customer focus

Education

Bachelor degree or equivalent

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region

Sr. Associate, Associate Relations

Summary

• To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources (such as Associate Relations).

General Responsibilities

• Provides functional support in the assigned sub-function, including but not limited to:

Associate Relations

• Oversees day to day management of Associate Relations (AR) administration processes
• Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
• Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
• Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
• Analyzes data - case trends, AR-related monitoring, etc
• End to end handling of AR-related tasks
• Conducts Learning Session, New Hire Orientation and People Manager Onboarding
• Serves as an AR partner to other stakeholders
• Conflict resolution and mediation
• People Management, as applicable
• Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
• Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values
• May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR
• All other job-related duties that may be assigned from time to time

Basic Qualifications

• College graduate or equivalent work experience
• 3 years working experience in related discipline, with 1 year in supervisory role
• Skills Required:
  • Knowledge in Philippine labor laws and regulations, strong case management experience, project management and process improvement
  • Excellent oral and written communication skills, analytical skills, customer focus
  • Amenable to working in a hybrid setup on a mid shift schedule

Preferred Qualifications

• Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).