Strategic Customer Success Manager - Tech & API Focus

Strise; Oslo; Hybrid; NOK 400,000 - 600,000; Full time

Job summary

A tech company in Oslo is seeking a Customer Success Manager to build deep customer relationships and support their onboarding and success with products. The ideal candidate loves engaging with customers, has a technical mindset, and thrives in problem-solving. With an emphasis on proactive customer engagement and relationship ownership, this role offers a flexible work setup and involvement in meaningful anti-financial crime technology.

Benefits

Flexible work setup

Subsidised lunch

Monthly social events

Qualifications

• Few years of experience in customer-facing roles, preferably in tech, SaaS, or finance.
• Ability to handle customer interactions with a calm demeanor under pressure.
• Experience with API setups and customer onboarding.

Responsibilities

• Build relationships that matter, not just manage accounts.
• Support customers with API setups and onboarding.
• Proactively identify opportunities for customer success.
• Translate between product, tech, and sales for aligned goals.
• Create structure and documentation for better processes.

Skills

Customer relationship building

Technical mindset

Problem-solving

Proactive engagement

Job description

A tech company in Oslo is seeking a Customer Success Manager to build deep customer relationships and support their onboarding and success with products. The ideal candidate loves engaging with customers, has a technical mindset, and thrives in problem-solving. With an emphasis on proactive customer engagement and relationship ownership, this role offers a flexible work setup and involvement in meaningful anti-financial crime technology.