Store Manager

Massimo Dutti; Oslo; On-site; NOK 600,000 - 860,000; Full time

Job summary

Massimo Dutti is seeking a Store Manager to lead the store team and deliver an excellent customer experience through strong leadership, efficient processes and superb product management.

You will drive the store’s commercial performance while upholding the highest standards of customer service, product presentation and team development, reflecting the brand’s values and image in all activities.

Qualifications

• Experience in a similar store management role.
• Strong product orientation.
• Strong leadership and customer-focused mindset.
• Solid commercial awareness and understanding of retail KPIs.
• Ability to motivate, develop and manage teams in a fast-paced environment.

Responsibilities

• Lead store team on the shop floor, ensuring high customer service standards across departments.
• Analyze sales reports and KPIs; translate insights into actions to drive commercial performance.
• Ensure optimal product management from stock flow to replenishment and rotation.
• Guarantee consistent visual and brand image standards and maximise sales impact.
• Organise resources, schedule, onboarding, training, and feedback while ensuring HR and risk policies.

Skills

Store management

Product orientation

Leadership

KPIs

Team development

Job description

About the Role

At Massimo Dutti, we are looking for a Store Manager to lead our store team and ensure an excellent customer experience through strong leadership, efficient processes and outstanding product management.

You will be responsible for driving the store’s commercial performance while guaranteeing the highest standards of customer service, product presentation and team development. Through a strong leadership style and a results-oriented mindset, you will ensure that the store operates efficiently and consistently reflects the brand’s values and image.

Your role

As Store Manager, you will lead by example on the shop floor, ensuring that customer service standards are met across all departments and that customer loyalty is actively built by the entire team. You will manage the commercial performance of the store by analyzing sales reports, KPIs and product behavior, turning insights into concrete actions and following up on results.

You will ensure optimal product management, from stock flow and replenishment to product availability and rotation, working closely with operations and using the company’s digital tools and systems. You will also guarantee that visual and image standards are consistently applied, optimizing product presentation to maximize sales impact.

A key part of your role will be leading, developing and motivating your team. You will organize resources efficiently according to store needs, oversee scheduling and administrative processes, ensure compliance with HR and risk prevention policies, and support recruitment, onboarding, training and continuous feedback. In addition, you will ensure correct execution of cash operations, security procedures and store maintenance, contributing to a safe, well-functioning and inspiring retail environment.

What we are looking for

• Previous experience in a similar store management role.
• Strong product orientation.
• Strong leadership skills with a customer- and results-oriented mindset.
• Solid commercial awareness and understanding of retail KPIs.
• Ability to motivate, develop and manage teams in a fast-paced environment.

If you are passionate about retail, people leadership and commercial excellence, and want to grow within a global fashion brand, we would love to meet you.